Tuesday, July 31, 2012
DROP THE INSANITY BID, MAGNOTTA ET AL (DON'T GIVE US YOUR STIGMA!)
By now, we have all heard of several incidents of gun violence setting its cloud over the city of Toronto, as well as the murder and dismembership of a Chinese national student in Montreal, and more recently, a shooter at a theatre in Aurora, Colorado, at the premier screening of the Dark Knight Rising. Reports coming from Colorado indicate a substantial spike in the number of people accessing guns. Reports in Toronto cite the growing anger of people in the vicinities where the shootings, cited as gangland style, have taken place.
How many readers are believing that the shooters ought to be "insane", particularly Luka Magnotta, originally born Eric Newman, as his deed was most dreadful, filming himself dismembering the body of Jun Lin, a Chinese national who had been attending Concordia in Montreal? I don't believe in "insanity". Perhaps, some may want to re-word the term as "mental illness". Nah, don't think so. First, there is no research that shows that people with Axis I Disorders, or conditions that we refer to as "schizophrenia", "bipolar affective disorder" or "schizoaffective disorder", are more prone to commit these kinds of dreaded acts of violence than anybody else. Secondly, we are doing people with mental health conditions no favours by analysing these people's actions as "sick", "crazy" or "psycho".
True, we do need to distance ourselves from the kinds of people who do these dreadful things. We like to believe that we ourselves would never be capable of doing something like Magnotta, or lately, James Holmes in Colorado, just did. But, does that mean these people are "psychotic" or "mentally ill"? It certainly does help things when Greyhound Bus beheader, Vincent Li, suddenly reveals to the police he was "hearing voices" while on the bus, telling him to kill the passenger next to him. I am not sure if I believe this, but that is what the media reports, and what was put forward in the courts. To me, it was just defence counsel doing his job in protecting a client from having to serve a likely indeterminate life sentence for his heinous act on the bus, and unlikely due to any "real evidence" of mental disorder. I am not sure how to explain the behaviours of these people, but to me, citing them as having "mental illness" and being "not responsible" for doing this deed, is akin to saying "the devil made them do it".
We will likely never know what was going on with Vincent Li that day on the bus, but in my opinion, as well as the opinion of many people who watched this scenario cycle its way through the news, his lack of conviction for this offence, and the very likelihood he will be out in a few years is less than what he should have received. By even allowing this kind of "defence" of "not criminally responsible due to mental disorder" diminishes virtually every other person with the same diagnosis, or potentially the same diagnosis, in terms of who they are, and what kind of future they should have. While this business with Vincent Li was flowing through the airwaves and was the talk of the town, I was in the midst of fighting disability claims on behalf of three persons, all with distinctive histories and issues. Due to privilege, I cannot cite the specifics of these cases, but nevertheless, where one could have benefited from an evaluation from one of the consulting psychiatrists that I have worked with, all three declined to get involved with anything even nearly "mental health" related due to the stigma.
I have had others who experienced severe stress and anxiety as a result of their involvement with litigation and/or appeals, who could very well benefit from even one to one counselling with a professional. I was in a position of arranging a third party to take up the expenses of this support service, but still they refused, not necessarily denying they were likely suffering from a form of mental distress, but again, because of the stigma. Virtually all of these people self identified as being very much a part of the community, the workforce, their families and other social spheres, either prior to the matter that led them to my front door, or even still, while they were involved with my office. Many feared they would lose their job if "anybody found out" about this, or would never again be respected by their families, or friends they continued to cling onto.
This issue is coming up at a time where our society is not exactly empathetic towards persons with disabilities - any disability, including mental health disabilities. To add the burden of people like Vincent Li, Luka Magnotta, and James Holmes, on top of the growing antipathy towards people with mental health issues, is not the way to invite people to seek help, even when their problem is severe enough for a short-term hospitalization. They become even more treatment resistant, and they are more likely to hide their personal experiences, even from somebody like myself. I have had middle aged men, though not exclusively, come into my office to appeal a case for Canada Pension Plan disability, or ODSP, who omit any references to any "mental health history" when they explain to me why they believe they should be getting either or both benefits. It is often the case of the "bad back", the "inflamed knees" or "tremours" (and they would emphasize them as they hold their hands up for me to see), but not the lengthy hospitalizations and years of treatment for various mental health issues they want to focus on.
For those who have already been treated for mental health disorders, many are afraid to return to treatment due to the negative effects of many of the medications still used for the treatment of various types of conditions. If you looked up many of these drugs on the websites, you will find many of these drugs are the subject of legal actions, and people are seeking damages for various "effects" from taking these drugs for a period of time. I also know people who have developed severe forms of diabetes, heart disease and movement disorders as a result of overuse of these drugs as well. A dear friend is now reliant on the use of a power chair to access her surroundings. I later learned that she had spent many dreadful years being treated as a guinea pig for "mental health" issues it turned out she did not have. She has paid the price big time, while still trying to educate those around her as to what she could have been, had she not been subjected to these things.
In my youth, I became an avid follower of Phoenix Rising magazine, as well as the early psychiatric survivors' movement. This artefact is still available through the Psychiatric Survivor Archives of Toronto, currently maintained by "veterans" of the early movement, such as Don Weitz, Geoffrey Rheaume, David Reville, and likely Carla MacKague. These same people did not follow through and join the movement of "consumer-survivors" in the 1990's due to the co-opted nature of the funding for these initiatives. In those days, I as well as a small group of people here in Niagara took over the co-opted initiative, and formed our own "mental health survivors' network" that was decidely pro-choice, although not 100% anti-psychiatry. The Niagara Mental Health Survivors Network became a regional, member-based advocacy organization that had several committees, representatives on external bodies, as well as working deeply within the political system to fight for change. As its Executive Director, my function was multi-varied, including counseling individuals and their families with respect to their rights, access to services, and other related issues, such as how to access income support benefits. We also published a quarterly newsletter Niagara Survivors Journal, which reported on various important issues affecting our members. We also gave input to various policy and legislative initiatives. We pushed for "normalization" of expectations among persons with mental health issues, as well as access to supports as needed, and controlled by the individual.
Membership in the Niagara Mental Health Survivors Network was not limited to those who self-identified as having a "mental health disability". Members could be family members of individuals with a "mental health disability", community workers that worked in the "mental health" field, legal professionals, as well as others that gave a damn! Our board still had a majority of its members being persons who self identified as having "mental health issues", as well as the majority of our committees. Over the four years I led this organization, I met hundreds, if not thousands of persons, who experienced various aspects of the mental health system, for the sake of calling it that, here in Niagara, or elsewhere. Some of our members were anti-psychiatry, meaning they promoted the views of writers like Dr. Thomas Szasz, Dr. Jeff Maisson, Dr. Peter Breggin, among others. Others were more traditional in their beliefs, where they saw the value of medication and the mental health system.
However, my work with the Niagara Mental Health Survivors Network, and various other policy levels I was involved with before that, and afterwards, I knew very few persons who suffered one of the more commonly known "mental illnesses" like "schizophrenia" and "bipolar disorder" who had a violent bone in their body. In fact, I knew many so called "forensic patients", some of whom were housed at forensic wards in the prison system, who would not likely be released due to a finding of being "not criminally responsible". The vast majority of those deemed to be "not criminally responsible" were not psychotic in the traditional sense, but were broken in other ways. Their likely final diagnosis was some type of personality disorder, as opposed to an Axis I disorder like "bipolar disorder" or "schizophrenia". These are people we truly do not understand very well. We may some day understand them, but through my interactions with people like this, as well as professionals that worked with them, they were certainly a different mindset than those with traditional "mental health" histories.
I don't support the use of "mental illness" as a reason to "mitigate" one's responsibility or accountability for one's actions. Instead, I support if someone is in need of help, that they be sentenced normally, but treated while incarcerated in a prison system that is geared more to rehabilitation than the semi death row boot camps that Prime Minister Harper wants to set up. We hear that prison does not offer treatment programs for mental health, addictions or really much of anything. I say, why not? I have known people who have been in prison who have been denied care for even physical ailments, such as diabetes and heart disease. This is totally against the Geneva Convention, as far as I am concerned. The overall effect this has is to terrify certain individuals who have done something horrible, who would seek any way out of a life sentence in the barbaric conditions of the modern prison system. This in effect pushes a few of them to try the so called "insanity defence" to see if they can avoid prison, while people outside who "hear voices" and have been in psychiatric hospital who have never hurt anyone, will now be viewed by employers, neighbours, family and others, as somebody who just "might" hurt someone, as the particular diagnosis "schizophrenia" becomes tied to the kiss of death. In fact, a large portion of people with this diagnosis end up dying from suicide.
Throughout my career in the mental health field before I joined the legal profession, I experienced the suicides of many people. The suicide of my older brother is what triggered my understanding of many of these things, and my push to make things better for everybody. Each one hurt just as much as the one before did. The sad thing is that many times, I only spoke to the person a few hours before they finally ended their lives. Before their suicide, their lives were always off balance. Absolutely all of them saw no way out of their situation, whatever that might be ... and quite often, poverty, shame and stigma led them down that path, leaving some crisis or other to break the camel's back and turn their minds to suicide as the only way out. I've experienced suicide among some of my legal clients as well, which continues to bring despair to me. I knew many of them, their issues and their lives well enough to know what likely tipped the balance, but specifics could not be shared with even family.
What I do support however is something that everybody in our community would support if they knew it would make a difference. Social inequality leads to a major cause of mental disorder in the community, and worsens the impact and social isolation of those with diagnosed conditions. Research from the so called Third World has demonstrated that persons with even the most severe of diagnoses, such as "schizophrenia" do well in places where they are accepted and included, as part of whatever community they live in. The rate of "social recovery" from mental health disorders in these types of societies is very high, up to ninety percent in some regions. In the Western world, "schizophrenia" was originally referred to as dementia praecox (which referred to a person who is young and is permanently deteriorating in their personality). Never mind the extensive work I have done in reviewing the history of "mental health issues" and disability, and how eugenics, social isolation and even genocide, was a major issue, given society's view that people with these conditions will never get better.
We need to be open and accepting of people, even if they are "different". We have to put an end to chronic poverty, which leads to homelessness in some, as well as poor health and continued descent into the "black dog" of depression and other forms of mental distress. All people, regardless of their abilities, culture, level of appreciation, and so forth, have to have cause for hope, and a sense of belonging. While I am not a fan of the modern "consumer/survivor movement", it does give an important message to people not in the know. The needs of people with mental health issues is really no different than those of others; they all need a "home, a job, and a friend", just like the rest of us. If we continue to gear our society's direction to isolating people with mental health problems, deeming them to be less responsible than other persons, unable to make choices, and so forth, they will become what we believe them to be. If we continue our attitude of "everybody for themselves", which appears to have been set into place more and deeper since the mid-1980's, we will continue to see a rise in the number of theatre shooters, school shooters, dismember murderers, and so forth.
As Michael Moore explained on Piers Morgan last night about recent mass shootings in the U.S., he cited there are so many more mass shootings on a per capita basis in the United States, even though the prevalence of so called "mental illness" is roughly the same everywhere. Norway had its own whack job last year, that shot and killed about sixty people who were convening on an island for a type of retreat. However, this is something that does not happen to the extent that it does in the United States, and to a growing extent, Canada and Great Britain. To me, people like Wilkinson and Pickett, Author of the Spirit Level, are on to something. It is well known that societies that are less equal than others are prone to these sorts of outbursts of violence, spates of "mental illness", obesity, teen pregnancy, high school drop outs, and so forth.
However, I am not optimistic that things will change soon under our current government structure, with people in power that do not understand how inequality is ruining our nation and vulnerable individuals within it. I listen to Bruce Cockburn's Santiago Dawn http://www.youtube.com/watch?v=kTYTreb4qeU, and it is my dream that someday the society's most oppressed will find their way back home and find a way to belong and to participate in our community, and the jackboot law and order mentality will fade.
Your thoughts?
Monday, June 25, 2012
TURNING THE TABLES ON SOCIAL ASSISTANCE REFORM
The much vaunted, long awaited and hoped for Social Assistance Reform Commission was appointed in the fall of 2010. It provided an initial consultation paper last summer and as recently as March 2012, revealed its second discussion paper. Over one hundred and seventy five respondents were posted to the Commission's website on each of these occasions, many of whom will read this blog entry and understand the concept of irony and oxymoron. Many of us have concerns about this review and what is going to happen once it reports back to the government and its recommendations are made public. The latest report by the Commission is that it will complete its said recommendations by the end of this month or early next month, and have the final report released to the public in the fall, likely mid-September.
To give you a bit of history, this review was a key plank in the province of Ontario's Poverty Reduction Strategy, which included Bill 152, the Poverty Reduction Act. This is no lie. All political parties passed this legislation with much fanfare at the time and substantial public support. Part of the legislation was to appoint the Commission, so that it can review all social assistance programs and make recommendations that would reduce the complexity of social programs and reduce poverty in Ontario. However, like the Drummond Report (which reported publicly on February 15th of this year), Social Assistance Reform Commissioners Frances Lankin and Munir Sheikh were given marching orders from an austerity minded government. To me, they were asking Lankin and Sheikh to decide the fate of Solomon, while deferring to the banks, the bondholders, the wealthy corporate elite and the pandering anti tax crowd. In other words, they were asked to become the oxymoron that an austerity agenda would make of any efforts on the part of any government to reduce poverty.
Don Drummond, principal author of the Commission to Review Public Services of Ontario (or the "Drummond Report", for short), Frances Lankin and Munir Sheikh, are all intelligent, well-respected individuals, with grounding both in government and in economics. They know intimately that Ontario cannot cut its way to prosperity, or cut substantial numbers of public sector jobs without having a negative impact on private sector employment. They also know that welfare rules that forbid people to grow assets, build a business or form families, militate against poverty reduction, and as such, given free reign, I do believe that all of these individuals would be making quite different recommendations if they based their analysis solely on best practices and the actual objective of poverty reduction.
However, beholden to an austerity agenda that was neither created by or leading to any benefits whatsoever to the target population of this initiative, Lankin and Sheikh are euphemistically expected to create a miracle by finding so called "efficiencies" in the two social assistance programs in Ontario, namely, the Ontario Works and Ontario Disability Support Program. This story kind of reminds me of the Biblical parable of Jesus feeding the hungry, from a small amount of wheat and a fish, to multiply His Holy offerings over hundreds of people, each of whom had at least a full loaf and fish along with wine. Except this time, there will not be an endless supply of loaves and fish. There may only be one loaf and one fish to cut up in many thousands of parts, while the Ontario government continues to feed the wealthy of this province virtually all of its wine and fine caviar.
The agenda of this Social Assistance Reform was clear from its second discussion document, whereby it seems that the myth of employment being the sole route out of poverty further prevails, whilst neither Commissioner pretends to be instructed to find ways to fix the labour market in order to make this so. A fix of the labour market is not on the Ontario Government's agenda. We only need to look as far as the federal government with its recently planted reforms to the Employment Insurance program, temporary foreign worker program, and related initiatives, such as eliminating employment equity requirements from the Federal Contractor Program and reducing budgets for important enforcement bodies, such as the Canadian Human Rights Commission. As federal Finance Czar James Flaherty stated, "There is no such thing as a bad job", as he relates to his distant past of coaching hockey and driving taxi (likely before his Princeton pedigree education and successful career as a lawyer and politician). I am sure if his government completely had its way, it would eliminate the need for minimum wage and health and safety regulations; they are such an impediment to business anyways.
At the same time our Honourable Minister Flaherty reflects longingly on his early 'careers', both he and the rest of us know he will never have to do a "bad job" again. Lest all the "bad jobs" that Canadians refuse to take because they pay too little, lack any benefits, offer inconsistent and irregular hours, and potentially destroy the soul of the bearer should they even last more than a mere few weeks, are now the new pathway for the poor and unwanted Canadians. Flaherty reassures us that no middle or upper class crust will ever be forced to take these "bad jobs", but if you dare make a claim for Employment Insurance and by extension, social assistance, you may be asked to take one of these jobs, never mind that you are trained as an engineer, a teacher, a social worker, a manager, or even an artist. The poor will get their hands dirty because the middle and upper crust of our society will not have to. Simply put, we are following the ways of the UK, for example, that take the willingness to work and dreams of inclusion by persons with disabilities, and deliver them to the worst jobs that nobody else will take, perhaps for less than minimum wage.
In fact, in the second discussion paper produced by the Social Assistance Reform Commission, it is posited that a substantial raise in Ontario Works and Ontario Disability Program Supports would make it "unfair" to those that already work in these "bad jobs". Poor people on social assistance deserve to be poor because low wage workers in "bad jobs" are also poor, so why should people on social assistance, including people with disabilities have it "better" than those in bad jobs, hence the assumption there are even enough "bad jobs" to go around for everybody in the first place. The federal government refers to "labour shortages", which euphemistically refers to the fact that not enough Canadians are willing to take low wage jobs with no benefits, at a time when housing and other commodity costs have been driven skyward. The answer to reforming social assistance is to get people out of welfare poverty into working poverty ... as if this will accomplish a damned thing! So much for the Poverty Reduction Act, as the Ontario Government can just say it can't be done because we have to pay back this massive deficit their wealthy friends helped to create. Never mind thinking outside the box and asking why we have so many "bad jobs" to begin with ...
Another theme that is repeated throughout the second discussion paper is to divide people with disabilities up between those who can and those who cannot work, as if it were that simple. As an academic that had developed both employment and self employment initiatives at the provincial and federal level, I can tell you there is no "test" that will positively affirm somebody as being "able to work" or "unable to work". Ability to work in fact is not related to the severity of one's disability, but more the social, economic and attitudinal barriers held towards persons with various kinds of disabilities. I once wrote in this blog about how accessibility begins at my front door. People believe that the installation of a ramp, widening doors in buildings and setting desks lower to suit persons in wheelchairs, will make this whole group of people, voila -- instantly employable. This alone is not taken into consideration that somebody will have to get to the workplace each day, and reliably so, on their own power and be able to remain consistent. There is no test for this, nor can this be determined based on the type of disability or diagnosis one has. Two people with the exact same disability and limitations may have a very different set of opportunities and barriers. Virtually none of these issues are properly reflected in the report, as this bears upon "fixing" the labour market.
Nevertheless, the above constraints are ill considered when such "tests" have been issued in other jurisdictions. Persons dying of terminal illness, blind persons, quadriplegics and others, even if they can just move their thumbs, can be deemed employable, simply by showing up on time for the so called "test" - of course, disregarding the probable trouble, substantial efforts and barriers one likely had to go through just to get out the door as well as probable help received for the same that cannot be relied upon again and again, if one were to replicate this reliability in a real job. In the UK, those deemed employable lost a substantial portion of their income benefits, even if they cannot find a paying job. There is no rationale for lowering the incomes of people deemed employable, as I have yet to see housing prices, grocery prices, transportation costs, and so forth, lower accordingly. All this does is spell an imminent crisis for many people, and in tune with this, hundreds of people subject to this re-evaluation have died, many by their own hand. For example, if we drop the already inadequate allowances of $1,064 monthly income for persons with disabilities to the welfare level of $599 per month, what do you think is going to happen?
When I discussed this with some people who I randomly encounter or meet with who have never experienced this level of desperation, they told me they believe they will just "get a job". If this was in any effect true, if they were looking for work while receiving $1,064 a month, their chances of finding a job would certainly not change once their income drops, and as a matter of fact, they might be less likely to find work, given that it costs so much to conduct a good job search. Interview clothing, stable housing, a telephone contact, references, transportation, and so on, are not free the last time I checked. Henceforth, when I asked further of these same individuals, many of whom are themselves employers, if they would hire any of these folks, and almost universally I am told, they would not hire social assistance recipients. If they will not hire them, why do they think somebody else will? It is my belief that unless government somehow forces employers to hire people from the Ontario Works or ODSP rolls, and to accommodate all disabilities, it will never happen on its own. The marginalized will always be marginalized unless the labour market gets a true "fix" and employment opportunities are created for everyone that wants and needs a job.
Putting more people out into the labour force to look for jobs is not going to create more openings. In fact, all that will happen is there will be more and more unemployed persons looking for the same number of vacancies. Statistics Canada recently reported that there are between three to six and a half unemployed persons (meaning people who are already currently looking for work) for every single job vacancy. That means if we filled every single job vacancy that exists, there will still be another two to five or six people without work for every filled vacancy once all the jobs are taken. The Social Assistance Reform Commission is supposed to look at ways to make sure these remaining people do not lose their homes, their health or their families, but instead, it appears by the tone of its second discussion paper, the Commission intends to answer to wealthy corporations that are feeling a "shortage of labour" in its lowest paying, most unstable positions, as opposed to trying to find ways to make all jobs "good jobs". Working poverty is becoming more and more of a problem without any apparent attempt at a resolution. A good friend of mine had a heart attack after she attempted to juggle three minimum wage jobs to support herself and her three children; now, she cannot juggle any job and was forced off on ODSP. With enough "bad jobs", it is inevitable that the human soul will be crushed and no longer able to function in such a capacity, leaving labour market reform an absolute must if the Social Assistance Reform Commission, any government of the day, or even the business community as whole, wants to see less people on "the dole".
Another set of recommendations appears to make ODSP operate more like Ontario Works; in fact, one of the proposals is to combine ODSP and Ontario Works into one program. That means punitive rules as they exist for people on ODSP will never be changed, regardless of the negative impact these rules have with respect to maintaining people in legislated poverty and preventing their reasonable chances of escape. One example many in the disability community want to see changed about ODSP is when a person receiving ODSP marries or lives common law with somebody, the income and assets of their partners should not be considered when evaluating one's continued eligibility for ODSP. As somebody who has worked in the advocacy community, I see how this particular rule has forced many persons with disabilities to remain with abusive partners. In some cases, they are cut off when their partner or spouse refuses to cooperate by not handing over pay stubs to ODSP officials. Eliminating the necessity of this would allow more people to form relationships, as well as provide the person with a disability a way out if that relationship becomes toxic.
Henceforth, I have noted that relationships between ODSP recipients who are largely unable to work, with a partner or spouse who does work at a more than minimal basis, rarely last. Their health worsens, as they are not permitted to stop working, or take breaks, or get sick themselves ... lest they risk losing a lot of money, leaving their bills, including their rent or mortgage unpaid for several months until adjustments are made, as earnings deductions are made for income earned currently in sometimes a few months' time when there is no longer any work income coming in. I have represented landlords at the Landlord and Tenant Board, where these kinds of relationships have broken down in the way I describe above, and almost always, an eviction is inevitable. With the current loss of Community Start Up and Maintenance Benefit, it will only be that much harder for the person on ODSP, either on their own, or with their newly unemployed or ill spouse, to find a new place to live. Sadly, I have seen it go the way where when the spouse splits, they become under employed or sick themselves, and thus a new benefit unit is created as a result - which only costs more money, two shelter allowances as opposed to one. The last I heard, homelessness is not cheaper than housing somebody, even at full cost. I am sure any austerity minded politician does not intend for more good money to go after bad; in other words, would it not be more cost effective to prevent the heavy costs that homelessness, persistent poverty and long term unemployment are bound to create?
Merging ODSP with Ontario Works is certainly going to cement these very counter productive rules that do not serve people with disabilities or encourage them to fully develop to their potential. I will accept spousal income being included to determine the income of the other spouse when ALL people who are paid by public funds have to deal with it. Premier McGuinty's income should be split in half and taken from his wife, if she works, regardless of where or how much she makes. Spouses that are eligible for CPP, WSIB, OAS, and any myriad of other programs of various types should also lose their benefits if their spouse works, even a little bit. If you see what it does to a family with a disabled spouse, you can only imagine the chaos that would ensue if this rule were universally applied, including politicians, civil servants, as well as others that work in jobs paid for by tax dollars, such as the postal worker, the bus driver, the teacher, the police officer and so forth. No more double income, no kids, folks ... everybody will have to live on a single cut down income, and continue to pay for rising costs. If you think the divorce rate is bad now ...
Finally, there were a number of proposals concerning employment supports. While I share the concern that employment and education supports are very important and that a goal should be to get as many people into good jobs as possible, or training for good jobs of the future, I fear the proposals will not result in this. There are merits to consolidating all employment supports under either Employment Ontario or through a local service agency, but the devil is usually in the details. One would want to know what this means. Does it mean the monies that are currently spent on the most effective programs will now be further spread out, thus slicing the pie even thinner for more participants? Or does it mean a continuation of the same flawed formula used for ODSP's employment supports programs that appear to encourage or reward service providers that can most quickly get candidates into a job ... any job, even one that is beneath the person's talents, aspirations and educational attainment? In my discussions with people, it appears we have to move cautiously on this one: we want to make sure that everybody who is seeking employment or to advance their education and training, has access to the necessary programs that will help them do so. We must see the full range of employment candidates served, ranging from the most needy, vulnerable and inexperienced, to the most well educated, but currently unemployed person seeking a career-based job. Greater use must be made of head hunting agencies that are experienced in placing professionals into jobs; perhaps, contracting with them to assist qualified OW and ODSP recipients in accessing the higher paid jobs, while supports for disability and other related issues can be provided by other agencies.
This means service coordination, something we were once allowed to do as Employment Supports Service Providers, where we can work with other providers to achieve best outcomes for single clients, while sharing the fees for service for the direct services provided by each partner to the client. Somehow, this has become lost under the new delivery model, whereas each Employment Service Provider takes on the full range of services and as such, may not be able to service some persons that tend to be lost or fall between the cracks in most of these situations. People with good educations are told they can't be served and are often told they have "more qualifications" than the employment support worker has. They get told to negotiate their own accommodations, to negotiate their own job descriptions. This means the job seeker that cannot drive a vehicle for disability reasons has to confront an employer to try to address the job description that seems to ubiquitously require one to have a driver's license and personal vehicle. In other words, you must already have a job and the financial means to own and maintain a reliable vehicle at commercial insurance rates; if you are disabled and cannot drive, but can otherwise fulfill the other parts of the job, you are toast.
To me, if one is working in this field and is delivering employment supports, it is up to the employment supports worker to negotiate job descriptions and so forth, even before a candidate is proposed to the employer, so that the employer becomes more aware of his or her obligations under the Human Rights Code. It is not the job seeker's responsibility to do this, because when this is done, if ever, the employer will only select the next person on their list that isn't as difficult to place, e.g. somebody who drives. There are Employment Supports Service Providers that have successfully placed professionals and executives in positions, although they are not as common as those that work in disability specific areas.
If the Social Assistance Reform Commission and Ontario Government truly want to reduce poverty, increase participation in the paid labour force by all persons, including persons with disabilities, it must be a voluntary and well supported initiative, not based on a threat to the person of loss of benefits or reduction in income supports. Earnings disregards should be designed to ensure that the person is always much better off taking the job, or working in self employment. Persons who are not likely to engage in paid work should still receive sufficient benefits to allow them to not have to live in poverty. If there is concern that low wage workers will not perceive this to be "unfair", then serious labour market reform is a must, which should include increases to minimum wage, easier rules to develop and organize unions or other workplace structures that encourage mobility and advancement. However, if we are to persevere on the so called "unfairness" of raising social assistance rates versus how low wage workers are treated, neither group is ever going to advance and any poverty reduction goals, as well as saving well earned health care dollars, and so forth, will all be for naught.
To give you a bit of history, this review was a key plank in the province of Ontario's Poverty Reduction Strategy, which included Bill 152, the Poverty Reduction Act. This is no lie. All political parties passed this legislation with much fanfare at the time and substantial public support. Part of the legislation was to appoint the Commission, so that it can review all social assistance programs and make recommendations that would reduce the complexity of social programs and reduce poverty in Ontario. However, like the Drummond Report (which reported publicly on February 15th of this year), Social Assistance Reform Commissioners Frances Lankin and Munir Sheikh were given marching orders from an austerity minded government. To me, they were asking Lankin and Sheikh to decide the fate of Solomon, while deferring to the banks, the bondholders, the wealthy corporate elite and the pandering anti tax crowd. In other words, they were asked to become the oxymoron that an austerity agenda would make of any efforts on the part of any government to reduce poverty.
Don Drummond, principal author of the Commission to Review Public Services of Ontario (or the "Drummond Report", for short), Frances Lankin and Munir Sheikh, are all intelligent, well-respected individuals, with grounding both in government and in economics. They know intimately that Ontario cannot cut its way to prosperity, or cut substantial numbers of public sector jobs without having a negative impact on private sector employment. They also know that welfare rules that forbid people to grow assets, build a business or form families, militate against poverty reduction, and as such, given free reign, I do believe that all of these individuals would be making quite different recommendations if they based their analysis solely on best practices and the actual objective of poverty reduction.
However, beholden to an austerity agenda that was neither created by or leading to any benefits whatsoever to the target population of this initiative, Lankin and Sheikh are euphemistically expected to create a miracle by finding so called "efficiencies" in the two social assistance programs in Ontario, namely, the Ontario Works and Ontario Disability Support Program. This story kind of reminds me of the Biblical parable of Jesus feeding the hungry, from a small amount of wheat and a fish, to multiply His Holy offerings over hundreds of people, each of whom had at least a full loaf and fish along with wine. Except this time, there will not be an endless supply of loaves and fish. There may only be one loaf and one fish to cut up in many thousands of parts, while the Ontario government continues to feed the wealthy of this province virtually all of its wine and fine caviar.
The agenda of this Social Assistance Reform was clear from its second discussion document, whereby it seems that the myth of employment being the sole route out of poverty further prevails, whilst neither Commissioner pretends to be instructed to find ways to fix the labour market in order to make this so. A fix of the labour market is not on the Ontario Government's agenda. We only need to look as far as the federal government with its recently planted reforms to the Employment Insurance program, temporary foreign worker program, and related initiatives, such as eliminating employment equity requirements from the Federal Contractor Program and reducing budgets for important enforcement bodies, such as the Canadian Human Rights Commission. As federal Finance Czar James Flaherty stated, "There is no such thing as a bad job", as he relates to his distant past of coaching hockey and driving taxi (likely before his Princeton pedigree education and successful career as a lawyer and politician). I am sure if his government completely had its way, it would eliminate the need for minimum wage and health and safety regulations; they are such an impediment to business anyways.
At the same time our Honourable Minister Flaherty reflects longingly on his early 'careers', both he and the rest of us know he will never have to do a "bad job" again. Lest all the "bad jobs" that Canadians refuse to take because they pay too little, lack any benefits, offer inconsistent and irregular hours, and potentially destroy the soul of the bearer should they even last more than a mere few weeks, are now the new pathway for the poor and unwanted Canadians. Flaherty reassures us that no middle or upper class crust will ever be forced to take these "bad jobs", but if you dare make a claim for Employment Insurance and by extension, social assistance, you may be asked to take one of these jobs, never mind that you are trained as an engineer, a teacher, a social worker, a manager, or even an artist. The poor will get their hands dirty because the middle and upper crust of our society will not have to. Simply put, we are following the ways of the UK, for example, that take the willingness to work and dreams of inclusion by persons with disabilities, and deliver them to the worst jobs that nobody else will take, perhaps for less than minimum wage.
In fact, in the second discussion paper produced by the Social Assistance Reform Commission, it is posited that a substantial raise in Ontario Works and Ontario Disability Program Supports would make it "unfair" to those that already work in these "bad jobs". Poor people on social assistance deserve to be poor because low wage workers in "bad jobs" are also poor, so why should people on social assistance, including people with disabilities have it "better" than those in bad jobs, hence the assumption there are even enough "bad jobs" to go around for everybody in the first place. The federal government refers to "labour shortages", which euphemistically refers to the fact that not enough Canadians are willing to take low wage jobs with no benefits, at a time when housing and other commodity costs have been driven skyward. The answer to reforming social assistance is to get people out of welfare poverty into working poverty ... as if this will accomplish a damned thing! So much for the Poverty Reduction Act, as the Ontario Government can just say it can't be done because we have to pay back this massive deficit their wealthy friends helped to create. Never mind thinking outside the box and asking why we have so many "bad jobs" to begin with ...
Another theme that is repeated throughout the second discussion paper is to divide people with disabilities up between those who can and those who cannot work, as if it were that simple. As an academic that had developed both employment and self employment initiatives at the provincial and federal level, I can tell you there is no "test" that will positively affirm somebody as being "able to work" or "unable to work". Ability to work in fact is not related to the severity of one's disability, but more the social, economic and attitudinal barriers held towards persons with various kinds of disabilities. I once wrote in this blog about how accessibility begins at my front door. People believe that the installation of a ramp, widening doors in buildings and setting desks lower to suit persons in wheelchairs, will make this whole group of people, voila -- instantly employable. This alone is not taken into consideration that somebody will have to get to the workplace each day, and reliably so, on their own power and be able to remain consistent. There is no test for this, nor can this be determined based on the type of disability or diagnosis one has. Two people with the exact same disability and limitations may have a very different set of opportunities and barriers. Virtually none of these issues are properly reflected in the report, as this bears upon "fixing" the labour market.
Nevertheless, the above constraints are ill considered when such "tests" have been issued in other jurisdictions. Persons dying of terminal illness, blind persons, quadriplegics and others, even if they can just move their thumbs, can be deemed employable, simply by showing up on time for the so called "test" - of course, disregarding the probable trouble, substantial efforts and barriers one likely had to go through just to get out the door as well as probable help received for the same that cannot be relied upon again and again, if one were to replicate this reliability in a real job. In the UK, those deemed employable lost a substantial portion of their income benefits, even if they cannot find a paying job. There is no rationale for lowering the incomes of people deemed employable, as I have yet to see housing prices, grocery prices, transportation costs, and so forth, lower accordingly. All this does is spell an imminent crisis for many people, and in tune with this, hundreds of people subject to this re-evaluation have died, many by their own hand. For example, if we drop the already inadequate allowances of $1,064 monthly income for persons with disabilities to the welfare level of $599 per month, what do you think is going to happen?
When I discussed this with some people who I randomly encounter or meet with who have never experienced this level of desperation, they told me they believe they will just "get a job". If this was in any effect true, if they were looking for work while receiving $1,064 a month, their chances of finding a job would certainly not change once their income drops, and as a matter of fact, they might be less likely to find work, given that it costs so much to conduct a good job search. Interview clothing, stable housing, a telephone contact, references, transportation, and so on, are not free the last time I checked. Henceforth, when I asked further of these same individuals, many of whom are themselves employers, if they would hire any of these folks, and almost universally I am told, they would not hire social assistance recipients. If they will not hire them, why do they think somebody else will? It is my belief that unless government somehow forces employers to hire people from the Ontario Works or ODSP rolls, and to accommodate all disabilities, it will never happen on its own. The marginalized will always be marginalized unless the labour market gets a true "fix" and employment opportunities are created for everyone that wants and needs a job.
Putting more people out into the labour force to look for jobs is not going to create more openings. In fact, all that will happen is there will be more and more unemployed persons looking for the same number of vacancies. Statistics Canada recently reported that there are between three to six and a half unemployed persons (meaning people who are already currently looking for work) for every single job vacancy. That means if we filled every single job vacancy that exists, there will still be another two to five or six people without work for every filled vacancy once all the jobs are taken. The Social Assistance Reform Commission is supposed to look at ways to make sure these remaining people do not lose their homes, their health or their families, but instead, it appears by the tone of its second discussion paper, the Commission intends to answer to wealthy corporations that are feeling a "shortage of labour" in its lowest paying, most unstable positions, as opposed to trying to find ways to make all jobs "good jobs". Working poverty is becoming more and more of a problem without any apparent attempt at a resolution. A good friend of mine had a heart attack after she attempted to juggle three minimum wage jobs to support herself and her three children; now, she cannot juggle any job and was forced off on ODSP. With enough "bad jobs", it is inevitable that the human soul will be crushed and no longer able to function in such a capacity, leaving labour market reform an absolute must if the Social Assistance Reform Commission, any government of the day, or even the business community as whole, wants to see less people on "the dole".
Another set of recommendations appears to make ODSP operate more like Ontario Works; in fact, one of the proposals is to combine ODSP and Ontario Works into one program. That means punitive rules as they exist for people on ODSP will never be changed, regardless of the negative impact these rules have with respect to maintaining people in legislated poverty and preventing their reasonable chances of escape. One example many in the disability community want to see changed about ODSP is when a person receiving ODSP marries or lives common law with somebody, the income and assets of their partners should not be considered when evaluating one's continued eligibility for ODSP. As somebody who has worked in the advocacy community, I see how this particular rule has forced many persons with disabilities to remain with abusive partners. In some cases, they are cut off when their partner or spouse refuses to cooperate by not handing over pay stubs to ODSP officials. Eliminating the necessity of this would allow more people to form relationships, as well as provide the person with a disability a way out if that relationship becomes toxic.
Henceforth, I have noted that relationships between ODSP recipients who are largely unable to work, with a partner or spouse who does work at a more than minimal basis, rarely last. Their health worsens, as they are not permitted to stop working, or take breaks, or get sick themselves ... lest they risk losing a lot of money, leaving their bills, including their rent or mortgage unpaid for several months until adjustments are made, as earnings deductions are made for income earned currently in sometimes a few months' time when there is no longer any work income coming in. I have represented landlords at the Landlord and Tenant Board, where these kinds of relationships have broken down in the way I describe above, and almost always, an eviction is inevitable. With the current loss of Community Start Up and Maintenance Benefit, it will only be that much harder for the person on ODSP, either on their own, or with their newly unemployed or ill spouse, to find a new place to live. Sadly, I have seen it go the way where when the spouse splits, they become under employed or sick themselves, and thus a new benefit unit is created as a result - which only costs more money, two shelter allowances as opposed to one. The last I heard, homelessness is not cheaper than housing somebody, even at full cost. I am sure any austerity minded politician does not intend for more good money to go after bad; in other words, would it not be more cost effective to prevent the heavy costs that homelessness, persistent poverty and long term unemployment are bound to create?
Merging ODSP with Ontario Works is certainly going to cement these very counter productive rules that do not serve people with disabilities or encourage them to fully develop to their potential. I will accept spousal income being included to determine the income of the other spouse when ALL people who are paid by public funds have to deal with it. Premier McGuinty's income should be split in half and taken from his wife, if she works, regardless of where or how much she makes. Spouses that are eligible for CPP, WSIB, OAS, and any myriad of other programs of various types should also lose their benefits if their spouse works, even a little bit. If you see what it does to a family with a disabled spouse, you can only imagine the chaos that would ensue if this rule were universally applied, including politicians, civil servants, as well as others that work in jobs paid for by tax dollars, such as the postal worker, the bus driver, the teacher, the police officer and so forth. No more double income, no kids, folks ... everybody will have to live on a single cut down income, and continue to pay for rising costs. If you think the divorce rate is bad now ...
Finally, there were a number of proposals concerning employment supports. While I share the concern that employment and education supports are very important and that a goal should be to get as many people into good jobs as possible, or training for good jobs of the future, I fear the proposals will not result in this. There are merits to consolidating all employment supports under either Employment Ontario or through a local service agency, but the devil is usually in the details. One would want to know what this means. Does it mean the monies that are currently spent on the most effective programs will now be further spread out, thus slicing the pie even thinner for more participants? Or does it mean a continuation of the same flawed formula used for ODSP's employment supports programs that appear to encourage or reward service providers that can most quickly get candidates into a job ... any job, even one that is beneath the person's talents, aspirations and educational attainment? In my discussions with people, it appears we have to move cautiously on this one: we want to make sure that everybody who is seeking employment or to advance their education and training, has access to the necessary programs that will help them do so. We must see the full range of employment candidates served, ranging from the most needy, vulnerable and inexperienced, to the most well educated, but currently unemployed person seeking a career-based job. Greater use must be made of head hunting agencies that are experienced in placing professionals into jobs; perhaps, contracting with them to assist qualified OW and ODSP recipients in accessing the higher paid jobs, while supports for disability and other related issues can be provided by other agencies.
This means service coordination, something we were once allowed to do as Employment Supports Service Providers, where we can work with other providers to achieve best outcomes for single clients, while sharing the fees for service for the direct services provided by each partner to the client. Somehow, this has become lost under the new delivery model, whereas each Employment Service Provider takes on the full range of services and as such, may not be able to service some persons that tend to be lost or fall between the cracks in most of these situations. People with good educations are told they can't be served and are often told they have "more qualifications" than the employment support worker has. They get told to negotiate their own accommodations, to negotiate their own job descriptions. This means the job seeker that cannot drive a vehicle for disability reasons has to confront an employer to try to address the job description that seems to ubiquitously require one to have a driver's license and personal vehicle. In other words, you must already have a job and the financial means to own and maintain a reliable vehicle at commercial insurance rates; if you are disabled and cannot drive, but can otherwise fulfill the other parts of the job, you are toast.
To me, if one is working in this field and is delivering employment supports, it is up to the employment supports worker to negotiate job descriptions and so forth, even before a candidate is proposed to the employer, so that the employer becomes more aware of his or her obligations under the Human Rights Code. It is not the job seeker's responsibility to do this, because when this is done, if ever, the employer will only select the next person on their list that isn't as difficult to place, e.g. somebody who drives. There are Employment Supports Service Providers that have successfully placed professionals and executives in positions, although they are not as common as those that work in disability specific areas.
If the Social Assistance Reform Commission and Ontario Government truly want to reduce poverty, increase participation in the paid labour force by all persons, including persons with disabilities, it must be a voluntary and well supported initiative, not based on a threat to the person of loss of benefits or reduction in income supports. Earnings disregards should be designed to ensure that the person is always much better off taking the job, or working in self employment. Persons who are not likely to engage in paid work should still receive sufficient benefits to allow them to not have to live in poverty. If there is concern that low wage workers will not perceive this to be "unfair", then serious labour market reform is a must, which should include increases to minimum wage, easier rules to develop and organize unions or other workplace structures that encourage mobility and advancement. However, if we are to persevere on the so called "unfairness" of raising social assistance rates versus how low wage workers are treated, neither group is ever going to advance and any poverty reduction goals, as well as saving well earned health care dollars, and so forth, will all be for naught.
Tuesday, May 15, 2012
Small Business is Part of the 99%
Occupiers, take heed!
Small businesses are are part of the 99%. As entities, we have not received corporate tax subsidies, large corporate tax breaks, or any kind of hand out. When we get under attack, generally nobody cares because we are just "small potatoes". Yet, virtually every person who works with small businesses, other than other small or even to some extent, medium sized business, has no clue as to how the small business sector is under attack from all corners of society.
Many occupiers associate small business as the petite bourgousie, or a miniaturized version of the capitalists they all hate. While most small business owners are capitalists, they have more in common with the 99% than many realize. After all, when was the last time YOU were given a hand out from the government to help your business grow?
I want to talk about the many things that get done to us as small business from various corners of society, and then you, the reader, you can judge whether it is even worth it anymore to set up shop and pretend to be some kind of merchant, entrepreneur, practitioner, or whatever, that avails its goods and services to the public. Is it really worth it? Why do people even bother? It is time people know the truth about how most small businesses experience life as a small business owner:
1. Through Their Customers:
While most customers are good and are a joy to have around, there is the small percentage that create 90% of the problems that small businesses often complain about. Enough of these customers at the wrong time can make life for a business owner, entrepreneur, solo practitioner, or whatever, miserable. These are people that come into the business, spell out their expectations and are eager to pay when asked, but shortly thereafter, complain about the amount of money the goods or services are costing (while, of course, ignoring the fact it costs money to produce or to provide goods and services). These are the types of customers that string people along, make changes to their order or instructions, and expect instant results. When things do not turn out the exact way they envision after the 149th day, they blame the proprietor. After all, the proprietor is the only one that was providing these goods or services, right? No thought is given that the customer may be at least partly to blame, as they failed to provide changes in writing, or listened to the provider to see if their new choice is even possible or financially feasible on the budget they seemed to assign to the project. Despite warnings that things may not turn out very well if we push this to whatever the person is asking, we get blamed anyways. These people typically underpay and know it too, and act shocked when they are asked for additional funds to put the changes necessary in their work.
2. Another type of customer is the rubber cheque writer. They can't seem to write cheques that stick, and then they seem to wonder why services stop or goods are not shipped, once the bounced cheque is discovered. People can't work for nothing. I am sorry. If you still want the product or the service ordered, go back and pay in cash or money order and add whatever administrative charge that might apply. After all, it is a pain in the neck to track bounced cheques, to contact the cheque writer and wait for re-issue. In the meantime, the entrepreneur, business owner, practitioner or whatever, is not earning any money from you, so why would they continue doing anything for you, until the money is made up? There is a small sub group of rubber cheque writers that are truly fraudulent. Most of them that I met are truly honest people who made a mistake, and will correct it, particularly if they are also small business people, or once were. However, a very small sub-group of these people will do this on purpose. They do this by marking their project as urgent. Perhaps, a defence has to be filed by tomorrow morning, or the clay model has to be delivered by the end of next week for the showing of their home. Many business owners, entrepreneurs and practitioners will accommodate urgent requests, sometimes by asking for a little more money so they can afford to set aside other paying work to accommodate this job which has to be done very quickly. So, the cheque gets written, and then deposited, only for the business owner, entrepreneur or practitioner to find out a few days later, it bounced. My question to these people is, "How fast would you complain about your employer to the Ministry of Labour if your weekly or biweekly pay cheque bounced?" Why should business owners be any more tolerant? I am myself moving to a 'no personal cheques' policy, which leaves some people out, but too bad. I have to eat too, and can't be bothered chasing cheque bouncers around town.
3. Another "ace" type customer is those that like to waste your time with frivolous and vexatious tasks, and then complain loudly when you won't comply. I know one fellow that owned a computer store that was put on a wild goose chase by a customer who swore up and down he had a certain part, and that this part was essential to make his machine run better, and when the business owner went back to the customer to explain there was no such part, or that it would have to be purchased from India, the customer immediately filed a Better Business Bureau complaint and threatened to sue the business. Nobody needs these "ace" customers, as they not only waste your time with their original requests, they continue to waste it when you try to explain why their request is either going to be very expensive or difficult to fill. I get people in my office seeking to sue on this kind of basis, which I tell them they have no case.
4. The next category of customer are the chintzers or the skinflints. These are people that also come in, often in an urgent situation, and waste your time, only to haggle with your fees. If you are offering a professional service, you are not a flea market or a used car dealership where haggling is expected. There are various ways in which these people act. In one example, the fellow went out of my office under the guise of obtaining the funds to pay his retainer, only to supposedly phone a few friends who allegedly told him the fees were too high and excessive. When I told him I do not bill by opinion poll, he became upset, and said that a "friend" of his who happened to be a lawyer said it was too high. The only solution for somebody like him is to tell him if his lawyer is going to charge him less, go there. I know they are not going to get a better deal over there, as many times chintzers and skinflints have returned to my office, only to pay the fee that I asked to begin with, likely after discovering they can't really get a "deal". I wouldn't recommend shopping for professional services on price alone anyways. I've seen the results of that as well, as many of these cases do turn up in my office with far too many corners cut, work done without permits, without proper license, etc.
5. The next kind of customer is the kind that knows more than you do about your product or service. These people are willing to pay you to do the work, but do not expect to accept any of your expert advice. They argue with you at every stage of the job. In my view, if they know so much, return the file to them and tell them to finish it on their own. They hate this. These are also the kinds of people who like to file complaints, but if they knew so much about the job, why did they bother with you anyways? I had one guy like that a few years back, who became angry with me because I refused to include the former vehicle owner in a suit against a dealer. The tort was obviously originating from the dealer, and they also have insurance to cover these kinds of issues, but he wanted me to go after some poor eighty year old lady, which was not going to happen. Fortunately, I managed to obtain a decent settlement from the dealer. Despite this, this guy was still fuming because the previous owner "got off scott free".
6. There are also the customers that want your product or service, but do not have the money to pay. In my profession, we are supposed to try to provide access to legal services when we can, but the difficulty is, many of these people will not pay, even a bit at a time. In my opinion, they should be seeking legal services, or other services from a publicly funded agency where people who are on salary are available to assist in these cases. I am not on salary. I cannot afford to work for free, or to wait for long stretches for my payments. Some people seem to forget that self employed people do not get salaries, or any other kind of "income security", for lack of a better term. They can't afford to give away a lot of their time or their products. People hear about "free consultations" provided by some boutique law firms, and then assume every last lawyer or paralegal is somehow obligated by law to give "free consultations". Sure, I can give free consultations, but somebody at the end of the day is going to have to pay my bills. Those at the boutique law firms that do this are usually on some form of salary, or are earning very good money already that they can afford to give away some of it for "free". This is the same as "free samples" in a department store. They allow you to take one or two to try, but if you go there and grab a whole handful, this would not be appreciated by the store. The real reason I no longer provide free consultations is because too many people came, picked my brain, and then went across the street to see somebody else for another "free consultation", and so on.
In addition to customers, there are abuses by government and regulators:
1. Just about every business has some type of regulation. The bigger you are, the more government regulations you need to worry about. However, professional practices of even one person are regulated to the same degree that large firms of the same type of professionals are, which needs to be reviewed. Regulations are good for the public, and to some extent, good for the business too, so they can adhere to known standards and become the best they can be. However, there is such a thing as over-regulation. I hear about it from bars that move two doors down and have to re-apply and wait for months for their liquor license to come through. I hear about various businesses trying to set up innovative projects and design taking months, only to have the city turn them down on some minor technicality. I have seen businesses having to rip entire fire alarm systems out and replace them, simply because they did not get a permit to install the first set. I have seen businesses being forced to take their signs down because they were too close to the road, or they were too big. These things are all part of starting a business. You have to know all the by-laws, affected regulations, and so forth, before you open your doors ... even before you go inside and start refinishing your property for the business you intend to run. Yes, I like to know that my food is safe, my water is tested, and that my house is not going to cave in on me, but do we really need all of those other regulations? I think it is time that small businesses actually have the opportunity to tell the government how much certain regulations, though not all, are hurting their bottom line.
2. Just as I like my water to be tested, my food to be safe, and the streets safe to walk at night, I also appreciate having employment standards. However, I have found ways these standards can be abused by employees, as well as by employers. I have witnessed situations where an employee quits their job, then claims the employer harassed them or threatened them, when no such thing happened. Bringing the regulators in creates an onerous environment where the employer can feel victimized. Too many times, certain people are taken at their word, when in fact an examination of the employer's overall practices would deny such harassment or discrimination. This sort of thing makes great business for people like me to help employers with such things as documentation, and follow through, but to a small employer this can become more of an annoyance. I know there are many employers out there that don't follow the law, but to me I am witnessing more aggravation from the other side as well.
3. Environmental Regulations:
Another common vigilante attack on small business is so called environmental regulations. Of course, I want the food that I buy to be safe, free of pesticides, etc. I want the water that I drink to be as pure as possible, instead of a complicated chemical formula that can fill a Bible. I want garbage and refuse dealt with in a way that can be diverted from landfill, where possible, and the places where I do business to be clean and healthy. However, there are vigilante activists who are trying very hard to protect that tree, that green space, that wetland, that trail, or even that brownfield, and they will try to fight any business that can take over this land, even if the business itself takes steps to protect these things. Facilities like waste management plants, gas fired plants, energy companies, nuclear plants and similar structures are often targets of protests. Many environmentalists are proponents of alternative forms of energy. So am I. However, time needs to pass to enable these alternatives to develop in a cost effective fashion. Because the average person does not want to pay higher hydro costs, most feel that small businesses can therefore shoulder more of these costs. Certain types of businesses have gone under in the past few years since environmental alternatives have been promoted, especially at the substantial cost that they have. A happier balance needs to be found.
There are also private regulators that can create additional costs to small businesses:
1. While I support regulation by the Law Society for practicing lawyers and paralegals, additional requirements for each member have been added during the years, which increases the costs of maintaining a practice. For example, we need to carry insurance, pay Law Society dues (which have gone up each year since I joined), carry on business in a particular manner (which involves added technology, added time in accounting tasks, added time in filing tasks), and continuing education. All of these things are good things, and most of it is in place to help maintain the excellence of service and professionalism of each member of the Law Society. However, regulation has brought with it substantial costs to my office, which means I have to charge my clients more for my services than I once was able to. The discussion has now turned away from how we protect the public, to how we can provide the public with accessible, affordable legal services. In addition, training and support to the smaller firms is badly needed, as some of the requirements can be time consuming for sole practitioners and small firms (under five persons), while larger firms have the resources to hire staff to wholly manage many of these requirements.
2. Consumer Protection Laws:
These are very broad and often industry specific regulations. We have laws against curbsiders, which are allegedly people selling vehicles without a dealer's license. Regulators scan Auto Trader, Kijiji and the like, to find people selling used cars, and they often phone to make inquiries. Often times, a curbsider gives it away by asking, "Which one?" The fines are heavy for this kind of thing. Jail terms can even be handed out. Yes, there are industry scum out there that need to be hung out to dry, but this law is catching some people that have no intentions of defrauding or hurting anyone. There are taxi regulations, which are usually set by one's municipality including the definition of a "taxi". Advertising a ride sharing service can readily capture some people not intended to be captured under the taxi regulations. How do municipalities tell the difference between a ride share service, which is primarily volunteer (although the person sharing the ride pays the driver for gas), and an illegal taxi service? Ride sharing once used to be an acceptable practice. You book your travel plans on a bulletin board, and somebody else who happens to be going that way contacts you and offers to share the ride. The business PickUpPal.Com got into some hot water recently because they were advertising ride sharing services from one city to another, until the bus companies found out and took them to the Highway Transportation Board for providing an "illegal service". Land use is also affected by regulation. Right now, a gentleman who owns property in the country had decided to use part of his land for an archery club, until the Conservation Authority decided they did not like the idea. To the best of my knowledge, this landowner is still fighting this in court. I wonder somehow what kind of harm this man was doing by offering the use of his own land to a popular sporting activity, which included charitable contributions for the brain injured to participate.
All of these things and more contribute to the hardship felt by many small businesses, and why so many of them end up shutting down, or restricting their practices. This is in addition to the attitudes of some people that small business owners are wealthy, and are believed to be able to take advantage of the same largesse big companies are able to. None of this true. The average small business owner earns 30% less in income than their salaried counterparts doing the same thing. Retail business owners put up with theft, robbery, fraud and breakage. This comes out of the owner's pockets. Service businesses put up with chintzes, skinflints, rubber cheques, chronic complainers, know-it-alls, etc. The price of dealing with these people comes from the regular paying customers' and the owners' pockets.
Nobody thinks about when they try to haggle a price down from a small business owner. Are you also going to offer to haggle the price of their insurance, their memberships, their staff salaries, etc.? These people pay the same expenses, regardless of how much money they take in. By haggling or thinking they can drop their prices, you are taking the food out of their families' mouths. Most small businesses are locally owned and staff are local residents. Yet, many of the above actions done by customers, government, regulators and the like, lead to higher costs for them and for the rest of us. It may also put many people out of business. There are many other issues that are going on that also reduce the chances of a small business surviving. In my world, I shop as much as I can at locally owned small businesses, and I pay my bill when due. I do not haggle or try to get the owner to cut the bill because I know they need the money. I also do not make frivolous complaints to, or about, the business. If I have a concern, I take it directly to the business and work it out with the owner, rather than waste their time or mine with a formal complaint (unless it was of a very serious nature that has remained unaddressed, but to tell you how rare this is, I only had to do that twice in my life). I follow the Golden Rule. I treat others as I would want to be treated, but unfortunately, as a small business owner/professional practitioner, I have felt the impact of others that do not follow the Golden Rule, do not appreciate the time or effort in putting out a product or a service, or the value of my work. I can only help but wonder if these people had ever themselves been self employed. I bet not.
Your thoughts?
Sunday, April 29, 2012
LIVING IN A TIME WARP IN MY OWN COMMUNITY
The region has its routines, cultures and environment, overall as each person and family within it have their own experiences. Those that benefit from the region's attributes the most are those that enjoyed a relatively clear middle class upbringing, usually with both parents intact and enough resources in one's family to send each child to a strong start. These are the people that grew up here or in a similar sized community with a pool in the backyard of a house their families owned, and a driver's license at sixteen with even the possibility of help from parents to obtain their first car. This gives people the lack of capacity to understand hardship from some angles, unless something serious and tragic happens within their family subsequently. Often their parents worked as GM workers, teachers, regional employees, nurses, among other stable professions. The last decade in which this stability was even possible for people was perhaps the early nineties, although less and less families have the kind of resources that would produce this element of stability.
People who have had this type of supportive background, parents like this and so forth, cannot picture what life is like without access to an automobile, or access to a good job. Many times parents give their word to employers to assist their children in gaining a foot in the door, or the parents are involved in a business, where they would hire their children to take it over as they decide to retire at a later date. These people who had these advantages have no idea how people without these advantages are screened out of jobs routinely, as employers like everybody else, prefers to take on somebody they know or who are related to somebody they know before they "take a chance on somebody new". A friend of mine in Niagara calls this the Family Compact. There are jobs still available, but not any of the good ones that are supposedly in the "private sector" - just the bad ones that the anointed favourites will not take.
On the contrary, I have met people who have not had the type of background described above, who are now struggling. For these people, economic recovery is meaningless, as the economy does not improve the prospects for these people - ever. These people started well behind the starting line and have experienced significantly more barriers than other people. They may not have both parents raising them, or in many cases, they have lived on their own from the time they were sixteen or seventeen. They did not have parents eager to teach them how to drive, and to allow them to practice with them for their ultimate road test. As a result, many of these people learn to drive late, or in some cases, not at all. It is not that driving is a rite of passage for everybody, but in the Niagara Region, where values of one's progress match those in the 1950's when compared to other communities, if one did not go through that rite of passage at that age, they are looked upon as somehow "damaged goods". Others that might have learned to drive, but have lost their license due to medical conditions are viewed as equally "damaged".
I related this to a Toronto audience, mostly consisting of people who lived in Toronto or other large cities most of their lives, and they found this to be unbelievable. Even those whose youth was demarcated in the same way as described above, their worth or value as a person is not affected because they never learned to drive, or cannot drive due to medical conditions, or whatever. In fact, in a cosmopolitan way, many people choose not to drive in a large city and as such, this choice can be accommodated. An employer does not view any of these people who either cannot or will not drive as any less qualified for most jobs in a true cosmopolitan community, and would consider what that person can bring to the company, as opposed to how he or she brings themselves to the workplace. Unfortunately, in smaller regions, Niagara of which is at least one, employers have created major barriers to persons with disabilities, persons who just did not have the advantage of parental support to get them on the road, or persons without any funds to own and maintain their own vehicles.
Long term reliance on social assistance for these people is not uncommon for many of these people, including those who might have an advanced education. I know engineers, teachers, social workers, construction workers, researchers, and others who have spent several years on Ontario Works due to an inability to afford a vehicle, or due to medical or other restrictions on their driving privilege. In fact, one's access to a vehicle and their ability to drive it on a regular basis has become yet one more tool in the arsenal of employers that may not want to hire "damaged goods". At the same time, employers see no reason not to continue to demand driver's licenses and personal ownership of a vehicle to be a key qualification for a job.
I notice the region has and continues to perform poor planning decisions in this area as well, as the region's decision makers and planners are working under the assumption that everybody from every part of this region has a driver's license and personal access to a vehicle. The city for example is planning to tear down the West Park Pool that is currently located in the west end's only high school, which by the way, is also on the chopping block with the District School Board of Niagara. Those using the pool are from a disproportionate number of public housing projects, senior citizens, as well as students from the entire south end of the community. While some people did drive in to use the West Park Pool, its location was accessible to the people who live in the Western Hill neighbourhood which was identified as a "priority" neighbourhood by the region. Living in a "priority" neighbourhood does not necessarily mean you are poor, but the chances are greater that you are, as there is a large section of this neighbourhood devoted to low cost housing, rent-geared-to-income housing, as well as houses that could be bought for less than the city's average market value. This is a neighbourhood where people downsize in their retirement years, or move into lower cost housing with one's children, particularly single parents.
However, my city does not seem to understand why removing the West Park Pool from this neighbourhood is going to undermine this population's use of their brand spanking new facilities they are almost finished building in the north central end of town. First, there is no bus service to this new facility in the evenings and on weekends, something whoever planned this location has blithely ignored, likely because he or she believes that almost everybody drives or can "get a ride from a friend". At the same time, the parking for this facility has been carefully planned and accessibility for "handicapped" persons has been considered, yet they did not consider core accessibility for those that cannot drive in the first place, possibly due to a disability. The city will not spend any more money to keep the West Park Pool open because they say they have no money, which is unbelievable, given the multiple projects they recently approved to the tune of hundreds of millions of dollars. For the fifty million arena the city just approved, they are also seeking a multi-million dollar walkway for participants to use St. Paul Street to go to the arena from the downtown parking lots, presumably. If they have money for this farce, they have money to repair the West Park Pool to standard and to continue its operation, alongside the new one they built.
When I spoke at City Council when the issue of the West Park Pool was discussed, virtually all the councillors around the table dropped their jaws when I advised them of the lack of evening and weekend bus service to their facilities. I asked one of them afterwards what were the qualifications of the person who would be planning and making these decisions. My bet is that the person must have a driver's license and access to a personal vehicle. Failure to consider transit riders in the design and location of a project to me is the type of thing that such an employee should be fired over, yet in a region like this it is highly unlikely. When somebody writing for the Toronto Sun wrote about the lack of bus access to a children's recreational program, their city hall immediately revised a transit route to have a bus stop in front of the said building. I somehow doubt the routes will be amended in this case to accommodate non drivers, as non drivers are not seen to exist in this region. At the same time, I am supposed to fork out increasing taxes year over year for hundreds of millions of dollars in road work, traffic lights, parking lot structures, and other privileges for people that drive. My guess is that drivers would not have to pay to park at the new Kiwanis facility. Why is it the taxpayers' responsibility to ensure a driver can park their car at a place like this, while it doesn't seem to be important to ensure bus access to the same location?
Besides this, the District School Board of Niagara is bent on closing the newest and only high school in the Western Hill neighbourhood. They will instead bus high school kids outside of their neighbourhood to other schools, which means if the child cannot be at the bus stop for whatever reason when it leaves, he or she may not be able to go to school that day. They will also not be able to participate in extra curricular activities, as the buses will likely leave before these activities begin. Henceforth, according to our friend Don Drummond, who had recently completed his review of government services, parents may be charged fees to help cover the cost of this busing. So, once again, we are going to have to pay for decisions made by other people. What is the effect of something like this in my neighbourhood?
First, I live in a food desert. This means there is no easy access to a grocery store near enough to my home to walk there. We can walk, but it takes about forty five minutes to get there, but it is the closest, yet most expensive food store in the area. There are no community centres or service hubs in my neighbourhood, unlike there being access to the same in other "richer" neighbourhoods. With this comes the dearth of after school activities for kids. There are no decent restaurants in my neighbourhood, or bank branches for people to do their banking. All we have is a couple of bars, a Chinese restaurant, a few convenience stores, a closed down body shop for cars, a beauty salon, a laundromat and a chiropodist's office which never seems to have anybody there. In the past few months, we have witnessed three foreclosures on homes that were owned, as well as a high turnover of tenant households. Other than that, we do have some senior citizens who are retired or semi retired, or housing that seems to be increasingly being built for Brock students. There are families here, but I somehow doubt they will remain in this neighbourhood once these other amenities are removed. Who wants to buy into a neighbourhood where there is no high school, community centre or any recreational facilities? Will I be able to sell my house? I somehow doubt it, unless the purchaser can somehow convert it readily to a student residence.
For people like myself, this neighbourhood has literally lost all of its appeal. I no longer want to live here. This neighbourhood has the lousiest bus service of anywhere in this city, especially on evenings and weekends. If the pool and the high school close, there will be no point in us continuing to stay here. I will have to find another place to live that is closer to one of the high schools that will remain open, so that my daughter will have some place to go when she becomes of age. She is not like my son, who is very enthusiastic about school and interested in learning. I do not want circumstances to be in place to encourage her to drop out. I have already heard from some students that were going to Thorold Secondary School, another school on the alleged chopping block, state to the committee that they may not be able to continue to attend school. For many people, a long bus ride each day is too much for them.
At the same time as this, hydro rates are skyrocketing in May, and the last time I went grocery shopping, prices went up by at least five percent. If this were happening in Toronto, it would not be tolerated. People would band together and fight these changes, and many times, they win. Here, there is a half hearted attempt by a citizens group to form a non profit group to keep the pool open, but it seems there is not as much of a fight by the same people to keep the high school open. Don't these folks live in the neighbourhood too? Are they not concerned about what will happen when they try to sell their homes? I must say that I was happy to hear about the group trying to save the pool, but we need a lot of people like our Mayor, city council, and even regional councillors to fight to keep the schools. In my view, all the school board has to do is enforce its own boundaries and they would not have to close any schools, but instead they intend to make it the problem of families that do not drive, do not have access to recreational services and money to help co-pay for the bus services.
Don't they understand? This is a PRIORITY neighbourhood! Perhaps, my next step will be to submit a Freedom of Information Act request to the city to find out ward by ward how much money per capita is being spent on services, and I know for a fact that my ward will show the lowest expenditures, simply because there are a large number of "throw away" people in this neighbourhood, people that city councillors, who all drive and live in big houses, do not consider to be worthy of having accessible services in their own neighbourhoods. I filled out a survey awhile back that asked how well I fit in within my neighbourhood, my community and my region, and my answer to this was "I don't feel I fit in at all". This does not say anything about the people here, as they are okay, but it does say a whole lot about how I feel I am treated as a non driver, who is not able to attend 90 - 95% of even "free events" that are put on by the community or by groups in it, and at the same time, have to be subject to the exhaust smoke of other people's vehicles, have to walk on sidewalks that are broken and subject to trip hazards or cyclists that blithely ignore the by-laws around riding a bike on the sidewalks. Again, if they do this in Toronto, people will bring this to city council and rally around it. Here, it is like nobody cares.
They once asked questions of how the city can improve neighbourhoods and accessibility issues. If they really wanted to do this, they can read this post and implement changes that would stop me from feeling so disgusted that I have to leave, just wishing I had enough money to do so.
Friday, March 30, 2012
NOW WHO OWNS THIS DEFICIT REALLY?
This was a nasty week, though not too full of surprises from either the federal or the provincial budgets. What bothers me most is how governments lie to their people about these things. They assume voters are stupid and will swallow whatever bit of ideology of the day that seems to make people believe they have to "do their part" in repaying the debts of others. Yes, that is what I said. This deficit is not our debt, at least for most of you reading this here. If your neighbour takes out a mortgage on their home and uses the money to enjoy a pool in their backyard and to create a fireplace in their basement, are you willing to give your neighbour some of your hard earned cash to help him pay off this mortgage? Of course not! So, why are we gladly acceding to paying for debts of the wealthy and the corporate sector, while our own incomes dwindle away year over year?
At the provincial level, the Premier stared at the camera and said in his usual gaze: “Others would make different choices,” Mr. McGuinty said, noting that the previous Progressive Conservative government cut welfare by 22 per cent.
“We are not prepared to balance this budget on the backs of families who may find themselves in difficult circumstances for the time being, or on the backs of our children.”
Yet, this is exactly what the provincial government is doing. As the wealthy and higher corporate elites sleep well this week, knowing the government is not going to be picking their pockets anymore, and in fact will continue to be getting even further "out of their way", the costs will all be borne by the poor and middle class. A single individual on welfare, or what is euphemistically called Ontario Works, gets a total of $599 per month to live on for all of their needs ... that means shelter, utilities, phone, clothing, transportation, and personal hygiene products. Most are lucky if they can even find housing at that price, let alone all the other necessities of life.
A single person on the Ontario Disability Support Pension gets $1,063 per month, also for all of their needs. While better than welfare, most people that get ODSP have major barriers in the paid labour force and often vilified by others, particularly those that think "at least half of those on disability aren't really disabled". I would love to have their internal knowledge of everybody's personal medical history like that. Would work nice in today's Parliament, particularly when vilifying another politician, but not in the streets where it is usually done. The people who say these things usually don't even know the people they are talking about, and use their "friend of a friend" story as statistical research. When you work at the ground level with these people, you know they pay rent and usually have very little for anything else, and they also face huge barriers to a healthy diet.
I argued one time here that the policies of the Ontario government are not unlike genocide in slow motion. Through the death by a thousand cuts, these programs are losing their purchasing power rapidly, leaving the poor in the dust, usually with very serious medical problems that could have been prevented if ... they had a healthy diet, they had safe housing and they had an adequate income. You know these are things our federal Conservatives don't want to hear about either? They just decided to cut the National Council of Welfare, a social policy advisory group that was established in 1969 to advise the government on poverty issues. Between that, and their elimination of the mandatory long form census, it is clear they don't want to know about poverty, and what to do about it, so they can lie to the public as well, about how there are no poor people in Canada. I suppose that might actually come true at some point when they all die of their medical conditions the state is imposing on them, but to me, they are no better than the architects of the Nazi Euthanasia program in the 1930s. It is just that those guys in the 1930s were just in a bloody hurry!
The provincial government is indeed making the poor pay for the tax cuts enjoyed by the wealthy for way too long. They say the budget for social programs is suddenly unsustainable, but their program for all day kindergarten isn't? Giving people on Ontario Works and ODSP a decent raise is unsustainable, but continuing the ongoing corporate welfare cheques is not? The Special Diet Allowance was unsustainable, but somehow a double digit jump in the number of low income people with diabetes, heart disease and other malnutrition-based diseases is not? They want to dump the Community Start Up and Maintenance Benefit and the Home Repair Benefit, which helped many people on assistance move from slum dwellings, get rid of bedbugs or replace their furniture after an infestation, or leave an abusive relationship, or fix the leaky roof that is causing mould to grow in the children's bedroom. They want to dump it to the municipalities, so they (the municipalities) can decide if and when they are going to do this, and what kind of benefits, if any, they will continue to offer.
Have you ever tried to secure a so-called discretionary benefit from your municipality? I have seen people repeatedly turned down for essential health services, such as physiotherapy, orthotics, mouth guards, dentures and other so called discretionary benefits, which get awarded on the basis of a worker's say so, not on actual medical need. By downloading these benefits, there are no appeal mechanisms available. Many municipalities use the money for other programs, and when one seeks help for these types of programs, they get handed a list of charities to go begging to. I don't know about you, but if somebody is seeking a job, the last thing they need is for a potential employer to know their personal and financial business. The reason I say this here is because the vast majority of these charities are run or led by local business people, aka employers. I met one woman who had been interviewed for a dream job, only to go to the food bank the next day to find the same man who interviewed her the day before stocking shelves at the food bank. The privacy of the rich was one of the reasons why the long form census was abandoned, while the privacy and confidentiality rights of the poor are so casually disregarded.
Hospitals will now get funding based on expertise and numbers, so if a low income person does not happen to live near a busy, urban hospital, their needs will likely not get met. The wealthy don't have to worry about this. They can just cross the border and use their VISA or American Express cards to pay for what they need right away, while the rest of us will be facing longer waits for poorer quality care. The health care sector is personal beef of Harper's. His strategy is to encourage provinces to "experiment" with private health care, and gradually give less and less to the provinces, so they will end up having to consider cuts. This has already been demonstrated with Harper's health care accord he just imposed on the provinces. There is no need for a meeting, he says. He will tell the Council of the Confederation where it's at.
So, wither the hope for the poor? This is no different how than the poor have always been treated. I don't recall massive spending programs to help lift people out of poverty, ever. Yet, it is these very programs that are now getting blamed for causing the deficit. Like, never mind ORNGE, eHealth, OLG and other programs gone mad under the present regime with truck loads of money being given to people that already have enough to do very little, and despite the controversy around any of these programs -- not a single benefactor, including those consultants billing over $3,000 a day for their "expertise" and their choco bites from Tim Hortons, ever had to pay a penny back! Yet when somebody on Ontario Works or ODSP even dares find a penny extra, it is clawed back before it is even noticed.
Dalton McGuinty has lied to us in the past. We know that. However, please know he is now lying to us once again when he says he will not balance the books on the backs of the vulnerable. He just did. It is too late for this friend of a friend of mine who heard "budget rumours" related to housing or something, that led her wrongly to believe she was going to lose her housing subsidy under the budget. She tried to kill herself, and is now in hospital under 24 hour suicide watch. This $800 a day could have went to give her better nutrition through additional funds to help her eat better, or they could have been spent on making necessary repairs in her building so that she can feel more safe ... but no, another $800 is a day is being spent to pay professionals to protect this woman from herself. I am sure there are more out there like this and I would encourage all of you to share your stories here.
The sad fact is austerity agendas do not save the government any money or lead to more job, but in the end, can actually result in the needless misery and death of many people. It is a form of population control. At one time a former Minister of Community and Social Services suddenly announced there were "too many" people on ODSP. I would hate to believe this is the way the government would go in order to reduce these costs, although it is not difficult to imagine. The same debate is going on in the UK, except it has gone beyond debate into three dimensional reality. There are suicides, hate crimes, continuing harassment of people with disabilities, riots, etc. The government of the day wants to cut more taxes, only of course to make matters even worse -- less revenues means less money to spend and less money to spend can aid a government in enforcing their own prejudices.
The federal Conservatives chose the chicken way to get elected by denying they will ever touch old age pensions, but now as far away as Davos, Switzerland, he publicly muses about how the Old Age Security is no longer sustainable. Perhaps, as he tells his banker and other elite friends, most of whom earn too much to even qualify for the Old Age Security anyways, that it is good enough that people are "living longer" and perhaps, they should be working longer - assuming of course, they even have a job to work in, or can work at all. I have no illusions about ever retiring. People my age were literally robbed of our entitlement to a retirement pension by people like Stephen Harper and other proponents of socialism for the rich and austerity for the poor. It is also another way for Harper to "stick it to the provinces" which will now have to carry more people for two years on welfare or ODSP monies.
Unfortunately, this ignorance is just going to spin its course because there are still too many people out there who are "all right Jack", that continue to believe the poor and disadvantaged are there on their own merit, and not due to systemic issues beyond their control. Personally, I am in a bloody hurry too. I am in a hurry to one day see those who today say, "I'm all right Jack" lose the one or two things that are keeping them from joining the breadlines today. That may be their spouse who earns a good income. Marriage isn't guaranteed in stone, girls. Forty to fifty percent of marriages end in divorce. It may be their health. Not everybody can continue to work if they fall ill, and less and less workplaces are offering benefits to those recovering from serious health issues. Welcome to the world of ODSP, folks... the place you turn to on your way down! It can be their job. Many say they are living one or two pay cheques from the streets, and we all know how fragile jobs can be. Caterpillar is just the tip of the iceberg, folks. Maybe tomorrow it will be your boss that comes in to announce that you will have to take a fifty percent cut in pay, or lose your job. Can you survive on fifty percent of your salary? Maybe not. Even if you can, what stops your boss from coming in two years down the line and asking you to take a further fifty percent cut?
People like me have been watching the trends. Former middle class workers who used to be "all right, Jack" are now living out of their cars, losing their homes, and losing their health. Women who used to be self confident in the corporate world are now getting ill, having to rely on social assistance incomes. Because their doctors have nothing more to do for them, many of them have been shipped to nursing homes in their forties, just so they can have three meals a day! Another man I know, a former home builder, is going to lose both of his legs later this year to diabetes, because his disability allowance leaves him less than a hundred dollars a month for food. I wonder how much all of this is costing the public purse.
Perhaps, we need to take another look at that report on the cost of poverty, and how little it would actually cost at the federal level to bring everybody who is currently living in poverty out of poverty and destitution. Oh, I forgot. The National Council of Welfare that produced that federal report is no longer useful, because they do not march to drummer of austerity like the federal government thinks everybody must. I think all of you need to read the links, understand that the government is making policy choices to keep people in poverty, as opposed to it being an inevitable thing. There are countries where poverty is very rare, and such countries have the best economies of the world. Unfortunately, our governments don't want us to know that, because they want us to become more ignorant of the facts in our own country.
However, I refuse to be ignorant. I refuse to stop asking questions. I also refuse to stop demanding that our politicians start representing all Canadians, not just those that can live in comfort this week knowing their pockets will not be picked and that government will just "get out of the way" for them.
Your thoughts?
At the provincial level, the Premier stared at the camera and said in his usual gaze: “Others would make different choices,” Mr. McGuinty said, noting that the previous Progressive Conservative government cut welfare by 22 per cent.
“We are not prepared to balance this budget on the backs of families who may find themselves in difficult circumstances for the time being, or on the backs of our children.”
Yet, this is exactly what the provincial government is doing. As the wealthy and higher corporate elites sleep well this week, knowing the government is not going to be picking their pockets anymore, and in fact will continue to be getting even further "out of their way", the costs will all be borne by the poor and middle class. A single individual on welfare, or what is euphemistically called Ontario Works, gets a total of $599 per month to live on for all of their needs ... that means shelter, utilities, phone, clothing, transportation, and personal hygiene products. Most are lucky if they can even find housing at that price, let alone all the other necessities of life.
A single person on the Ontario Disability Support Pension gets $1,063 per month, also for all of their needs. While better than welfare, most people that get ODSP have major barriers in the paid labour force and often vilified by others, particularly those that think "at least half of those on disability aren't really disabled". I would love to have their internal knowledge of everybody's personal medical history like that. Would work nice in today's Parliament, particularly when vilifying another politician, but not in the streets where it is usually done. The people who say these things usually don't even know the people they are talking about, and use their "friend of a friend" story as statistical research. When you work at the ground level with these people, you know they pay rent and usually have very little for anything else, and they also face huge barriers to a healthy diet.
I argued one time here that the policies of the Ontario government are not unlike genocide in slow motion. Through the death by a thousand cuts, these programs are losing their purchasing power rapidly, leaving the poor in the dust, usually with very serious medical problems that could have been prevented if ... they had a healthy diet, they had safe housing and they had an adequate income. You know these are things our federal Conservatives don't want to hear about either? They just decided to cut the National Council of Welfare, a social policy advisory group that was established in 1969 to advise the government on poverty issues. Between that, and their elimination of the mandatory long form census, it is clear they don't want to know about poverty, and what to do about it, so they can lie to the public as well, about how there are no poor people in Canada. I suppose that might actually come true at some point when they all die of their medical conditions the state is imposing on them, but to me, they are no better than the architects of the Nazi Euthanasia program in the 1930s. It is just that those guys in the 1930s were just in a bloody hurry!
The provincial government is indeed making the poor pay for the tax cuts enjoyed by the wealthy for way too long. They say the budget for social programs is suddenly unsustainable, but their program for all day kindergarten isn't? Giving people on Ontario Works and ODSP a decent raise is unsustainable, but continuing the ongoing corporate welfare cheques is not? The Special Diet Allowance was unsustainable, but somehow a double digit jump in the number of low income people with diabetes, heart disease and other malnutrition-based diseases is not? They want to dump the Community Start Up and Maintenance Benefit and the Home Repair Benefit, which helped many people on assistance move from slum dwellings, get rid of bedbugs or replace their furniture after an infestation, or leave an abusive relationship, or fix the leaky roof that is causing mould to grow in the children's bedroom. They want to dump it to the municipalities, so they (the municipalities) can decide if and when they are going to do this, and what kind of benefits, if any, they will continue to offer.
Have you ever tried to secure a so-called discretionary benefit from your municipality? I have seen people repeatedly turned down for essential health services, such as physiotherapy, orthotics, mouth guards, dentures and other so called discretionary benefits, which get awarded on the basis of a worker's say so, not on actual medical need. By downloading these benefits, there are no appeal mechanisms available. Many municipalities use the money for other programs, and when one seeks help for these types of programs, they get handed a list of charities to go begging to. I don't know about you, but if somebody is seeking a job, the last thing they need is for a potential employer to know their personal and financial business. The reason I say this here is because the vast majority of these charities are run or led by local business people, aka employers. I met one woman who had been interviewed for a dream job, only to go to the food bank the next day to find the same man who interviewed her the day before stocking shelves at the food bank. The privacy of the rich was one of the reasons why the long form census was abandoned, while the privacy and confidentiality rights of the poor are so casually disregarded.
Hospitals will now get funding based on expertise and numbers, so if a low income person does not happen to live near a busy, urban hospital, their needs will likely not get met. The wealthy don't have to worry about this. They can just cross the border and use their VISA or American Express cards to pay for what they need right away, while the rest of us will be facing longer waits for poorer quality care. The health care sector is personal beef of Harper's. His strategy is to encourage provinces to "experiment" with private health care, and gradually give less and less to the provinces, so they will end up having to consider cuts. This has already been demonstrated with Harper's health care accord he just imposed on the provinces. There is no need for a meeting, he says. He will tell the Council of the Confederation where it's at.
So, wither the hope for the poor? This is no different how than the poor have always been treated. I don't recall massive spending programs to help lift people out of poverty, ever. Yet, it is these very programs that are now getting blamed for causing the deficit. Like, never mind ORNGE, eHealth, OLG and other programs gone mad under the present regime with truck loads of money being given to people that already have enough to do very little, and despite the controversy around any of these programs -- not a single benefactor, including those consultants billing over $3,000 a day for their "expertise" and their choco bites from Tim Hortons, ever had to pay a penny back! Yet when somebody on Ontario Works or ODSP even dares find a penny extra, it is clawed back before it is even noticed.
Dalton McGuinty has lied to us in the past. We know that. However, please know he is now lying to us once again when he says he will not balance the books on the backs of the vulnerable. He just did. It is too late for this friend of a friend of mine who heard "budget rumours" related to housing or something, that led her wrongly to believe she was going to lose her housing subsidy under the budget. She tried to kill herself, and is now in hospital under 24 hour suicide watch. This $800 a day could have went to give her better nutrition through additional funds to help her eat better, or they could have been spent on making necessary repairs in her building so that she can feel more safe ... but no, another $800 is a day is being spent to pay professionals to protect this woman from herself. I am sure there are more out there like this and I would encourage all of you to share your stories here.
The sad fact is austerity agendas do not save the government any money or lead to more job, but in the end, can actually result in the needless misery and death of many people. It is a form of population control. At one time a former Minister of Community and Social Services suddenly announced there were "too many" people on ODSP. I would hate to believe this is the way the government would go in order to reduce these costs, although it is not difficult to imagine. The same debate is going on in the UK, except it has gone beyond debate into three dimensional reality. There are suicides, hate crimes, continuing harassment of people with disabilities, riots, etc. The government of the day wants to cut more taxes, only of course to make matters even worse -- less revenues means less money to spend and less money to spend can aid a government in enforcing their own prejudices.
The federal Conservatives chose the chicken way to get elected by denying they will ever touch old age pensions, but now as far away as Davos, Switzerland, he publicly muses about how the Old Age Security is no longer sustainable. Perhaps, as he tells his banker and other elite friends, most of whom earn too much to even qualify for the Old Age Security anyways, that it is good enough that people are "living longer" and perhaps, they should be working longer - assuming of course, they even have a job to work in, or can work at all. I have no illusions about ever retiring. People my age were literally robbed of our entitlement to a retirement pension by people like Stephen Harper and other proponents of socialism for the rich and austerity for the poor. It is also another way for Harper to "stick it to the provinces" which will now have to carry more people for two years on welfare or ODSP monies.
Unfortunately, this ignorance is just going to spin its course because there are still too many people out there who are "all right Jack", that continue to believe the poor and disadvantaged are there on their own merit, and not due to systemic issues beyond their control. Personally, I am in a bloody hurry too. I am in a hurry to one day see those who today say, "I'm all right Jack" lose the one or two things that are keeping them from joining the breadlines today. That may be their spouse who earns a good income. Marriage isn't guaranteed in stone, girls. Forty to fifty percent of marriages end in divorce. It may be their health. Not everybody can continue to work if they fall ill, and less and less workplaces are offering benefits to those recovering from serious health issues. Welcome to the world of ODSP, folks... the place you turn to on your way down! It can be their job. Many say they are living one or two pay cheques from the streets, and we all know how fragile jobs can be. Caterpillar is just the tip of the iceberg, folks. Maybe tomorrow it will be your boss that comes in to announce that you will have to take a fifty percent cut in pay, or lose your job. Can you survive on fifty percent of your salary? Maybe not. Even if you can, what stops your boss from coming in two years down the line and asking you to take a further fifty percent cut?
People like me have been watching the trends. Former middle class workers who used to be "all right, Jack" are now living out of their cars, losing their homes, and losing their health. Women who used to be self confident in the corporate world are now getting ill, having to rely on social assistance incomes. Because their doctors have nothing more to do for them, many of them have been shipped to nursing homes in their forties, just so they can have three meals a day! Another man I know, a former home builder, is going to lose both of his legs later this year to diabetes, because his disability allowance leaves him less than a hundred dollars a month for food. I wonder how much all of this is costing the public purse.
Perhaps, we need to take another look at that report on the cost of poverty, and how little it would actually cost at the federal level to bring everybody who is currently living in poverty out of poverty and destitution. Oh, I forgot. The National Council of Welfare that produced that federal report is no longer useful, because they do not march to drummer of austerity like the federal government thinks everybody must. I think all of you need to read the links, understand that the government is making policy choices to keep people in poverty, as opposed to it being an inevitable thing. There are countries where poverty is very rare, and such countries have the best economies of the world. Unfortunately, our governments don't want us to know that, because they want us to become more ignorant of the facts in our own country.
However, I refuse to be ignorant. I refuse to stop asking questions. I also refuse to stop demanding that our politicians start representing all Canadians, not just those that can live in comfort this week knowing their pockets will not be picked and that government will just "get out of the way" for them.
Your thoughts?
Wednesday, February 29, 2012
DRUMMING TO THE BEAT OF DRUMMOND AND SOCIAL ASSISTANCE REFORM
There is a lot of underground talking about the town.
I am finding it hard to educate the people in my city about what the government is up to because February was the month of policy speak and the Drummond beat. Some people think cutting civil service jobs and "letting the private sector" run things is a great thing. They view the private sector as somehow efficient, streamlined and less costly to the public purse. This is not necessarily the case, especially since many studies of private sector delivery of health care and other services have been done, and it is shown that the "efficiency" of the private sector does not return to the public purse in tax savings at all, but in higher profits for those in charge of the private firms delivering the service. There are also issues of end user costs, accountability, ownership of personal data, and the quality and skill of people replacing the public workers in the private firms.
Don't get me wrong. I don't have any trouble with supporting private sector involvement in areas that are competitively delivered by the private sector in the region as it is. For example, there is no need for a public airline, a public railway, a public automaker, or similar services, where competitors exist in the private market and efficiency can be gained, or offset using other "client" or "customer bases" apart from the organization's public delivery function. For example, a train service like VIA or CP can be subsidized publicly to provide a certain range of services to keep costs to the general public affordable, while the organization can secure private contracts in freight and business class services.
Health care is delivered largely privately as well, but it would be an error to allow health care providers to find profits elsewhere, such as providing quicker service to those that can pay full costs. Health care is different than the trains, as members of the general public do not normally order freight cargo or transport -- but in health care, *some* members of the public can and are willing to pay full price out of pocket, bucking less fortunate people out of line to get served first. Freight trains can add cars as needed. Our health care system is limited by its design, whereas there are only a limited number of providers. Higher demand on the private side may sway many of those providers to serve higher paying customers, but this can and will only detract from the quality of service for individuals that cannot pay.
However, it does not mean efficiencies cannot be found within health care or government as a whole, but we need to make sure that these efficiencies are truly that, and not simply hacksawing services away or putting large numbers of people out of work, just to add to the numbers already competing for the limited number of jobs available. We also have to ensure that the nature of the service delivery does not change to the client group in receipt of the service. For example, one of the proposals by both Drummond and by the Social Assistance Reform Commission is to dump the ODSP program altogether and let each region run it as it so chooses.
There are already problems in regional delivery systems for the Ontario Works program. There are municipalities that do this job well, and have enjoyed successes in reducing their caseloads and keeping more people employed and providing supports through collaboration with local agencies for those with multiple barriers to returning to work. However, in my experience, this has been more the exception and not the norm. After learning of these recommendations, I took it to the streets to speak to people who are currently receiving Ontario Works, or who have received it in the past, and are currently receiving ODSP. In Niagara, there are some positives, such as certain workers that appear to be skilled at working with local agencies and building add on supports at the neighbourhood level. However, virtually all of those I spoke to, regardless of how "compliant" they are to Ontario Works measures, have experienced examples of abusive treatment: cheques suspended, cheques getting "lost", emergency assistance being denied, or cheques put "on hold" until the client that usually has no funds is expected to take two buses to come to the office to provide something they already provided at an earlier date, such as a birth certificate or an earnings report.
All clients on OW are expected to engage in a participation agreement. For many people, it is simple. The person is going to school to upgrade their skills, or they are already working part time and seeking to move to full time work. However, for others, they feel they have been directed to jobs, employers or other situations that, they are being knowingly referred to and set up for failure. Participation agreements often do not honour one's education, career goals, income needs, or health conditions that might restrict them from some types of jobs. I have known of well educated people, often at the Master's or post-graduate level being referred to greenhouse work or call centers. The Case Manager is only concerned with getting an agreement, a job and a file off their desk. This is not the best way to approach some "participants", as the program laughingly calls them. Even if a highly educated person with a strong previous resume accepts a low wage job; if they work at that job for any length of time without outside involvement in "their" field, their next employer will not look at them seriously. I have spoken to employers that become suspicious if a man with a business degree applies for a job at their firm, but their only recent work experience was in a greenhouse or a call center or doing janitorial work. The first question that would come to mind is, "What is this employee hiding from me?" They will be reluctant to hire this person for this reason.
If Ontario Works takes over ODSP, will all ODSP recipients now have to sign participation agreements, and if so, would the nature of these participation agreements be similar to what I described above? To the extent of my knowledge of the people on ODSP around here, these methods will certainly not result in a job for these persons. Many will not be able to handle it, and failure to comply may lead to cut off or suspension. Don't the administrators of these programs know that people have to pay rent or mortgage, and by even holding their cheque for a few days, their housing can be jeopardized? Is that person going to be more prepared to work if they end up having to fight an eviction, in addition to whatever myriad of other problems they already present?
Would ODSP recipients become subject to the rigorous month to month eligibility review status some OW recipients have been through? Income security is very important to persons with disability. Persons have been put onto ODSP for a reason. Many will not take the kind of pushing and prodding that an OW Case Manager might attempt in order to get them off the system. What will happen to them if they start to find their "workers" putting their cheques on hold, suspending payments, or even cutting them off entirely because they failed to complete something minor in their participation agreements? What about their income support? While there were no specifics given, it appears that the municipalities have been pushing for a 3-tiered approach to income support: (a) one amount for those who are most job ready and only need short term help; (b) another (higher) amount for those that face multiple barriers due to disability, addiction, housing or other issues; and (c) a pension like program for persons with "severe" disabilities.
Drummond bought this whole concept of "severe" disabilities hook, line and sinker. In fact, Drummond cited a questionable statistic that only about 22% of persons with disabilities receiving support would fall under the "severe" category. Where does he get this figure? If it is from the PALS survey, he is misusing and misinterpreting this information. Virtually all studies like this come from self report of one's severity of disability. "Severity" is very difficult to objectively define. There are no tests that can definitively place one's disability into a "mild", "moderate", "severe" or "very severe" category, without a substantial input of self reported limitations, symptoms and clinical (not always necessarily scientific) observation. For example, there are people with fibromyalgia that can work, while others with the very same condition and profile cannot work. The disability is very much attached to the person, as much as that person's preferences, attitudes, likes, dislikes, talents, skills, and characteristics. The interplay between these characteristics and self reported "severity" of disability are generally related to one's self-identified experience or success in the labour market.
Further, the labour market is not completely ready to accept people with disabilities. Most employers I speak to want to hire qualified persons with disabilities, but they themselves face a number of concerns: (a) how much is this going to cost?; (b) how will the accommodations we give this person affect the other members of my workforce?; (c) how can I determine the level of performance in a person with a disability for which I am giving accommodation to, as compared to the same evaluation for a non disabled colleague doing the same job?; and (d) what can I expect from this person if they join my workforce? Many of these employers can and want to be trained in learning how to overcome these barriers, but there are issues of access to these kinds of resources, as well as costs. Small businesses often turn to my office for human resource advice, as well as legal issues, as they are not human resource managers. An employer or owner of a company is very skilled at what they do, whether that be providing a service or manufacturing a product. They know their industry well, work hard to develop good relationships with suppliers, client or customer base, as well as delivering their product or service at a price that is affordable to their target market.
Most companies I deal with these days do not operate by a vertical level of authority as companies once did. In the former generation, a large company would try to keep as much of its services, suppliers and people in house, and as their people grow in the company, they get promotions and move up some kind of "company ladder". Today, the private sector delivers their goods and services in a more linear fashion, using internal teams and external suppliers. Cleaning, shredding, IT services, human resources, legal services, accounting, websites and even some technical aspects of the delivery are outsourced today to smaller companies or independent contractors. This saves the main company money, as they do not have to cover the benefits, EI, CPP and other costs for each employee, if they had taken them in house. Henceforth, many companies recognize the specialization offered by the outside firms, and by contracting out, they are buying these highly valued services in the bits and pieces that the company needs, as opposed to keeping somebody on staff to do this work regardless of need.
Because of this, people are often hired on contract, through temporary agencies, or by the specialized suppliers to the larger companies at a lower wage than they would have been had they been hired directly by the larger company itself. This is not much of a problem for people who are entrepreneurial and have a specific skill to deliver, and can support the work of several organizations that need "in time" help for their type of service. However, this represents bad news for people with lower skill sets, less employment experience, and perhaps, unrelated job barriers, such as a disability or other issues that might make the smaller firms nervous and ask the kinds of questions I referred to above. This pattern is also taking place in the public sector to some degree as well, where large facilities like hospitals and universities are seeking these same kinds of horizontal efficiencies as well.
This shift in the labour market is major. The old manufacturing jobs that our parents had are not coming back. If any manufacturing is going to survive in Ontario, it is that of the highly specialized kind. I have client companies that do just this -- highly specialized manufacturing that cannot so easily be exported to India and the finished products bought back by us in Ontario. There are also highly skilled knowledge-based positions as well, such as in "green technologies", IT sector and biosciences. The number of people required for these companies will be significantly smaller, but they will be highly skilled and narrowly purposed. Many people on Ontario Works that have a higher level of education should be steered towards these new options, as opposed to simply sending them off to call centers and greenhouses. If they do not have all the education, then there *must* be ways to develop these people so that they can be educated on the job, as well as through the academia available to train people in these sectors. Others with education and training in the social sciences or business development sectors should be employed BY Ontario Works to assist in the development of viable social enterprises that can be used to train and possibly hire people with marketable skills (e.g. in a region with a high percentage of seniors, agricultural, vinticultural and hospitality-based successes - a social enterprise base can be developed to service these industries).
But what about those people on ODSP? Should they be divided into who can and cannot work? Again, this is just as fictional as the "severe" disability category. Stephen Hawking, Christopher Reeves, Catherine Frazee, Judith Snow, among many other persons have so called "severe" disabilities, but they are productive citizens. On the other hand, somebody with chronic depression, low back pain, anxiety disorder or obsessive compulsive disorder might not be so productive for various reasons, even though their disabilities do not look "severe" on the surface. One of the few things that Mike Harris did right was to separate people with disabilities from those with short term need when his government developed ODSP. His government also set up ODSP to be flexible, supportive and to have an open door for employment. People on ODSP have a choice to work or not, and many do choose to work or try to. By defining some of them as not being able to work, does this mean they will not be allowed to try? What will happen then? I witnessed what would happen when this was the case here in Ontario. People get cut off benefits because they are no longer "permanently unemployable", and yes, this has led to tragedy.
What about those that are considered able to work? There appears to be an implication for the amount of income support they will receive. To me, there is no rationale for lowering somebody's income because they are "able to work". Wait until they find a job FIRST, before decreasing their income support. This is a particularly strong concern of mine. Will those currently on ODSP lose some of their income if they are deemed able to work? This is not going to produce jobs for people -- cutting their benefits down or off completely is not going to create the hundreds of thousands of jobs for these people who by this type of policy are "cured" overnight and thereby ready to compete side by side with healthy, younger individuals. The more likely consequence will be a spike in the number of evictions, increased homelessness, addictions and open panhandling. As it is without this new directive, I am already seeing young people involved in prostitution, hooked on drugs, sleeping in the ATM corridors or in lane ways at night. I also speak to these people. They are not babbling to themselves or crazy or stupid like the media wants us to believe, but they are individuals who at one time had hopes and dreams like everybody else, then something happened. Our government needs to be especially careful to make sure that whatever policy direction they choose, that these things that "happen" do not increase in number and to more people, especially the vulnerable.
It is unrealistic to continue with austerity measures until the economy turns around, as my first recommendation. Austerity must also impact those that can afford to pay more, while at the same time encouraging those that actually do create jobs and increase investment in our communities. Unfortunately, our public attitude is that we have somehow become allergic to taxes and will revolt at any suggestion of a tax hike, while theoretically cuts in services sound good until one tries to turn to them. People complain loudly when their roads are not plowed, potholes are not filled, or they can't speak to a "real human" at a Service Ontario kiosk. What else do they believe tax cuts will bring us? Our public has to wake up and accept that taxes are part of civilization, and while taxes should not be hiked too high to prevent people from making good choices -- they do need to be hiked to pre-1995 levels, including corporate income taxes. This can be done gradually over a period of seven years to allow people and companies to adjust.
Before you go on a tirade about how companies will bolt out of Ontario with higher taxes, this is exactly what they are doing right now with one of the lowest taxes of the provinces in Canada, and amongst the lowest taxes in all OECD countries. These companies have names: Caterpillar, John Deere, Henniges, Canada Food Classics, Lear, CanGro, Atlas Steel, and many, many more ... all left when corporate taxes were at their lowest levels. When a company hires somebody, they do not pay taxes on the income they have that was used to pay that person's salary. Even certain payroll taxes are waived for companies below a certain size. Taxes only affect a corporation when it is profitable. Most corporations -- even those that are well run -- are not profitable, but have good cash flow. Tax policy doesn't affect these companies, as they pay little or no corporate taxes. Individuals with higher incomes are limited to only three tax brackets - the highest being only 29%. Perhaps, this should increase to 35 - 40%. I paid 35% of my income in taxes during the 1990s when taxes were higher for wealthier persons. I was earning in the top 10% at the time, but the taxes I paid did not bother me. Taxes were a price to pay for economic security. Low income individuals may not pay a lot of income taxes (though they do pay a disproportionate share of other kinds of taxes), but they in turn feel insecure. I am constantly being told by many people they are worried about keeping up their rent payments, keeping their homes, feeding the kids, paying off debts, all while they cannot afford so called luxuries like a telephone, a personal vehicle, etc.
Don Drummond in his review of public services in Ontario, together with the implied direction of Frances Lankin and Munir Sheikh, Social Assistance Reform Commissioners, have started this conversation. We, as a people, need to redirect this conversation, or austerity measures will take us all down to a path of societal destruction, anomie, bankruptcies, and personal tragedies like we are seeing in the UK, as a result of actually carrying out many of the reforms being considered by Drummond and the Social Assistance Reform Commission. It is way too easy to push through these kinds of changes in our policies, but a heck of a lot more difficult to reverse the damages once these decisions have been made.
Let's try to stop this running train before it derails all of us.
I am finding it hard to educate the people in my city about what the government is up to because February was the month of policy speak and the Drummond beat. Some people think cutting civil service jobs and "letting the private sector" run things is a great thing. They view the private sector as somehow efficient, streamlined and less costly to the public purse. This is not necessarily the case, especially since many studies of private sector delivery of health care and other services have been done, and it is shown that the "efficiency" of the private sector does not return to the public purse in tax savings at all, but in higher profits for those in charge of the private firms delivering the service. There are also issues of end user costs, accountability, ownership of personal data, and the quality and skill of people replacing the public workers in the private firms.
Don't get me wrong. I don't have any trouble with supporting private sector involvement in areas that are competitively delivered by the private sector in the region as it is. For example, there is no need for a public airline, a public railway, a public automaker, or similar services, where competitors exist in the private market and efficiency can be gained, or offset using other "client" or "customer bases" apart from the organization's public delivery function. For example, a train service like VIA or CP can be subsidized publicly to provide a certain range of services to keep costs to the general public affordable, while the organization can secure private contracts in freight and business class services.
Health care is delivered largely privately as well, but it would be an error to allow health care providers to find profits elsewhere, such as providing quicker service to those that can pay full costs. Health care is different than the trains, as members of the general public do not normally order freight cargo or transport -- but in health care, *some* members of the public can and are willing to pay full price out of pocket, bucking less fortunate people out of line to get served first. Freight trains can add cars as needed. Our health care system is limited by its design, whereas there are only a limited number of providers. Higher demand on the private side may sway many of those providers to serve higher paying customers, but this can and will only detract from the quality of service for individuals that cannot pay.
However, it does not mean efficiencies cannot be found within health care or government as a whole, but we need to make sure that these efficiencies are truly that, and not simply hacksawing services away or putting large numbers of people out of work, just to add to the numbers already competing for the limited number of jobs available. We also have to ensure that the nature of the service delivery does not change to the client group in receipt of the service. For example, one of the proposals by both Drummond and by the Social Assistance Reform Commission is to dump the ODSP program altogether and let each region run it as it so chooses.
There are already problems in regional delivery systems for the Ontario Works program. There are municipalities that do this job well, and have enjoyed successes in reducing their caseloads and keeping more people employed and providing supports through collaboration with local agencies for those with multiple barriers to returning to work. However, in my experience, this has been more the exception and not the norm. After learning of these recommendations, I took it to the streets to speak to people who are currently receiving Ontario Works, or who have received it in the past, and are currently receiving ODSP. In Niagara, there are some positives, such as certain workers that appear to be skilled at working with local agencies and building add on supports at the neighbourhood level. However, virtually all of those I spoke to, regardless of how "compliant" they are to Ontario Works measures, have experienced examples of abusive treatment: cheques suspended, cheques getting "lost", emergency assistance being denied, or cheques put "on hold" until the client that usually has no funds is expected to take two buses to come to the office to provide something they already provided at an earlier date, such as a birth certificate or an earnings report.
All clients on OW are expected to engage in a participation agreement. For many people, it is simple. The person is going to school to upgrade their skills, or they are already working part time and seeking to move to full time work. However, for others, they feel they have been directed to jobs, employers or other situations that, they are being knowingly referred to and set up for failure. Participation agreements often do not honour one's education, career goals, income needs, or health conditions that might restrict them from some types of jobs. I have known of well educated people, often at the Master's or post-graduate level being referred to greenhouse work or call centers. The Case Manager is only concerned with getting an agreement, a job and a file off their desk. This is not the best way to approach some "participants", as the program laughingly calls them. Even if a highly educated person with a strong previous resume accepts a low wage job; if they work at that job for any length of time without outside involvement in "their" field, their next employer will not look at them seriously. I have spoken to employers that become suspicious if a man with a business degree applies for a job at their firm, but their only recent work experience was in a greenhouse or a call center or doing janitorial work. The first question that would come to mind is, "What is this employee hiding from me?" They will be reluctant to hire this person for this reason.
If Ontario Works takes over ODSP, will all ODSP recipients now have to sign participation agreements, and if so, would the nature of these participation agreements be similar to what I described above? To the extent of my knowledge of the people on ODSP around here, these methods will certainly not result in a job for these persons. Many will not be able to handle it, and failure to comply may lead to cut off or suspension. Don't the administrators of these programs know that people have to pay rent or mortgage, and by even holding their cheque for a few days, their housing can be jeopardized? Is that person going to be more prepared to work if they end up having to fight an eviction, in addition to whatever myriad of other problems they already present?
Would ODSP recipients become subject to the rigorous month to month eligibility review status some OW recipients have been through? Income security is very important to persons with disability. Persons have been put onto ODSP for a reason. Many will not take the kind of pushing and prodding that an OW Case Manager might attempt in order to get them off the system. What will happen to them if they start to find their "workers" putting their cheques on hold, suspending payments, or even cutting them off entirely because they failed to complete something minor in their participation agreements? What about their income support? While there were no specifics given, it appears that the municipalities have been pushing for a 3-tiered approach to income support: (a) one amount for those who are most job ready and only need short term help; (b) another (higher) amount for those that face multiple barriers due to disability, addiction, housing or other issues; and (c) a pension like program for persons with "severe" disabilities.
Drummond bought this whole concept of "severe" disabilities hook, line and sinker. In fact, Drummond cited a questionable statistic that only about 22% of persons with disabilities receiving support would fall under the "severe" category. Where does he get this figure? If it is from the PALS survey, he is misusing and misinterpreting this information. Virtually all studies like this come from self report of one's severity of disability. "Severity" is very difficult to objectively define. There are no tests that can definitively place one's disability into a "mild", "moderate", "severe" or "very severe" category, without a substantial input of self reported limitations, symptoms and clinical (not always necessarily scientific) observation. For example, there are people with fibromyalgia that can work, while others with the very same condition and profile cannot work. The disability is very much attached to the person, as much as that person's preferences, attitudes, likes, dislikes, talents, skills, and characteristics. The interplay between these characteristics and self reported "severity" of disability are generally related to one's self-identified experience or success in the labour market.
Further, the labour market is not completely ready to accept people with disabilities. Most employers I speak to want to hire qualified persons with disabilities, but they themselves face a number of concerns: (a) how much is this going to cost?; (b) how will the accommodations we give this person affect the other members of my workforce?; (c) how can I determine the level of performance in a person with a disability for which I am giving accommodation to, as compared to the same evaluation for a non disabled colleague doing the same job?; and (d) what can I expect from this person if they join my workforce? Many of these employers can and want to be trained in learning how to overcome these barriers, but there are issues of access to these kinds of resources, as well as costs. Small businesses often turn to my office for human resource advice, as well as legal issues, as they are not human resource managers. An employer or owner of a company is very skilled at what they do, whether that be providing a service or manufacturing a product. They know their industry well, work hard to develop good relationships with suppliers, client or customer base, as well as delivering their product or service at a price that is affordable to their target market.
Most companies I deal with these days do not operate by a vertical level of authority as companies once did. In the former generation, a large company would try to keep as much of its services, suppliers and people in house, and as their people grow in the company, they get promotions and move up some kind of "company ladder". Today, the private sector delivers their goods and services in a more linear fashion, using internal teams and external suppliers. Cleaning, shredding, IT services, human resources, legal services, accounting, websites and even some technical aspects of the delivery are outsourced today to smaller companies or independent contractors. This saves the main company money, as they do not have to cover the benefits, EI, CPP and other costs for each employee, if they had taken them in house. Henceforth, many companies recognize the specialization offered by the outside firms, and by contracting out, they are buying these highly valued services in the bits and pieces that the company needs, as opposed to keeping somebody on staff to do this work regardless of need.
Because of this, people are often hired on contract, through temporary agencies, or by the specialized suppliers to the larger companies at a lower wage than they would have been had they been hired directly by the larger company itself. This is not much of a problem for people who are entrepreneurial and have a specific skill to deliver, and can support the work of several organizations that need "in time" help for their type of service. However, this represents bad news for people with lower skill sets, less employment experience, and perhaps, unrelated job barriers, such as a disability or other issues that might make the smaller firms nervous and ask the kinds of questions I referred to above. This pattern is also taking place in the public sector to some degree as well, where large facilities like hospitals and universities are seeking these same kinds of horizontal efficiencies as well.
This shift in the labour market is major. The old manufacturing jobs that our parents had are not coming back. If any manufacturing is going to survive in Ontario, it is that of the highly specialized kind. I have client companies that do just this -- highly specialized manufacturing that cannot so easily be exported to India and the finished products bought back by us in Ontario. There are also highly skilled knowledge-based positions as well, such as in "green technologies", IT sector and biosciences. The number of people required for these companies will be significantly smaller, but they will be highly skilled and narrowly purposed. Many people on Ontario Works that have a higher level of education should be steered towards these new options, as opposed to simply sending them off to call centers and greenhouses. If they do not have all the education, then there *must* be ways to develop these people so that they can be educated on the job, as well as through the academia available to train people in these sectors. Others with education and training in the social sciences or business development sectors should be employed BY Ontario Works to assist in the development of viable social enterprises that can be used to train and possibly hire people with marketable skills (e.g. in a region with a high percentage of seniors, agricultural, vinticultural and hospitality-based successes - a social enterprise base can be developed to service these industries).
But what about those people on ODSP? Should they be divided into who can and cannot work? Again, this is just as fictional as the "severe" disability category. Stephen Hawking, Christopher Reeves, Catherine Frazee, Judith Snow, among many other persons have so called "severe" disabilities, but they are productive citizens. On the other hand, somebody with chronic depression, low back pain, anxiety disorder or obsessive compulsive disorder might not be so productive for various reasons, even though their disabilities do not look "severe" on the surface. One of the few things that Mike Harris did right was to separate people with disabilities from those with short term need when his government developed ODSP. His government also set up ODSP to be flexible, supportive and to have an open door for employment. People on ODSP have a choice to work or not, and many do choose to work or try to. By defining some of them as not being able to work, does this mean they will not be allowed to try? What will happen then? I witnessed what would happen when this was the case here in Ontario. People get cut off benefits because they are no longer "permanently unemployable", and yes, this has led to tragedy.
What about those that are considered able to work? There appears to be an implication for the amount of income support they will receive. To me, there is no rationale for lowering somebody's income because they are "able to work". Wait until they find a job FIRST, before decreasing their income support. This is a particularly strong concern of mine. Will those currently on ODSP lose some of their income if they are deemed able to work? This is not going to produce jobs for people -- cutting their benefits down or off completely is not going to create the hundreds of thousands of jobs for these people who by this type of policy are "cured" overnight and thereby ready to compete side by side with healthy, younger individuals. The more likely consequence will be a spike in the number of evictions, increased homelessness, addictions and open panhandling. As it is without this new directive, I am already seeing young people involved in prostitution, hooked on drugs, sleeping in the ATM corridors or in lane ways at night. I also speak to these people. They are not babbling to themselves or crazy or stupid like the media wants us to believe, but they are individuals who at one time had hopes and dreams like everybody else, then something happened. Our government needs to be especially careful to make sure that whatever policy direction they choose, that these things that "happen" do not increase in number and to more people, especially the vulnerable.
It is unrealistic to continue with austerity measures until the economy turns around, as my first recommendation. Austerity must also impact those that can afford to pay more, while at the same time encouraging those that actually do create jobs and increase investment in our communities. Unfortunately, our public attitude is that we have somehow become allergic to taxes and will revolt at any suggestion of a tax hike, while theoretically cuts in services sound good until one tries to turn to them. People complain loudly when their roads are not plowed, potholes are not filled, or they can't speak to a "real human" at a Service Ontario kiosk. What else do they believe tax cuts will bring us? Our public has to wake up and accept that taxes are part of civilization, and while taxes should not be hiked too high to prevent people from making good choices -- they do need to be hiked to pre-1995 levels, including corporate income taxes. This can be done gradually over a period of seven years to allow people and companies to adjust.
Before you go on a tirade about how companies will bolt out of Ontario with higher taxes, this is exactly what they are doing right now with one of the lowest taxes of the provinces in Canada, and amongst the lowest taxes in all OECD countries. These companies have names: Caterpillar, John Deere, Henniges, Canada Food Classics, Lear, CanGro, Atlas Steel, and many, many more ... all left when corporate taxes were at their lowest levels. When a company hires somebody, they do not pay taxes on the income they have that was used to pay that person's salary. Even certain payroll taxes are waived for companies below a certain size. Taxes only affect a corporation when it is profitable. Most corporations -- even those that are well run -- are not profitable, but have good cash flow. Tax policy doesn't affect these companies, as they pay little or no corporate taxes. Individuals with higher incomes are limited to only three tax brackets - the highest being only 29%. Perhaps, this should increase to 35 - 40%. I paid 35% of my income in taxes during the 1990s when taxes were higher for wealthier persons. I was earning in the top 10% at the time, but the taxes I paid did not bother me. Taxes were a price to pay for economic security. Low income individuals may not pay a lot of income taxes (though they do pay a disproportionate share of other kinds of taxes), but they in turn feel insecure. I am constantly being told by many people they are worried about keeping up their rent payments, keeping their homes, feeding the kids, paying off debts, all while they cannot afford so called luxuries like a telephone, a personal vehicle, etc.
Don Drummond in his review of public services in Ontario, together with the implied direction of Frances Lankin and Munir Sheikh, Social Assistance Reform Commissioners, have started this conversation. We, as a people, need to redirect this conversation, or austerity measures will take us all down to a path of societal destruction, anomie, bankruptcies, and personal tragedies like we are seeing in the UK, as a result of actually carrying out many of the reforms being considered by Drummond and the Social Assistance Reform Commission. It is way too easy to push through these kinds of changes in our policies, but a heck of a lot more difficult to reverse the damages once these decisions have been made.
Let's try to stop this running train before it derails all of us.
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